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We are excited to announce an opportunity for a Senior User Experience Designer to join our dynamic AI and ML Design team. In this pivotal role, you will lead the creation of innovative GenAI-powered experiences tailored for Capital One associates and customers. Collaborating with fellow designers, product managers, and technology specialists from various business units, you will develop outstanding GenAI-driven products and establish best practices for experience design in this evolving field.

At Capital One, our Design team is dedicated to enhancing both digital and physical customer interactions. We foster a collaborative, authentic, and constructive environment that values diverse perspectives and ensures everyone feels a sense of belonging. If you're a visionary who thrives on innovation and storytelling while seeking to transform banking experiences for the better, we want to hear from you!

Key Responsibilities:

• Work closely with technology, product, and business teams to identify customer and business needs for GenAI experiences, transforming them into intuitive and engaging designs.
• Simplify complex concepts into clear ideas that enhance product usability.
• Engage in prioritization discussions to shape the team's strategic roadmap.
• Adapt to changing priorities to maintain focus on product definition and prioritization.
• Serve as the voice of the customer, utilizing human-centered design techniques, including discovery sessions, research, and user testing.
• Promote data-driven design improvements based on customer insights and analyses.
• Collaborate across geographical locations to achieve project goals.
• Adopt and advocate for an experience-centric mindset in all projects.

Creation & Delivery:

• Develop and promote best practices, principles, and standards for designing GenAI experiences that can be utilized throughout Capital One's design teams.
• Leverage your skills in creating GenAI solutions and utilizing design tools to foster successful teamwork.
• Collaborate with partners to facilitate essential discovery sessions that unveil customer challenges and opportunities.
• Lead the design process, including:
• Partnering with researchers to assess customer needs and identify opportunities through usability and empathy studies.
• Identifying problems, extracting insights, and developing new strategies to address customer requirements.
• Creating process flows, wireframes, journey maps, and interactive models, producing both low and high-fidelity prototypes.
• Organizing and moderating workshops with stakeholders to ensure alignment with business objectives.
• Contributing to and refining our internal design system through existing standards and innovative practices.
• Utilizing storytelling to present visual ideas to a diverse group of stakeholders.
• Producing detailed design assets for development and market release in collaboration with technology teams.

Basic Qualifications:

• At least 5 years of experience in User Experience design.
• Proven experience in designing and implementing GenAI-powered experiences.
• Experience in designing and implementing chat functionalities.

Preferred Qualifications:

• Experience in creating design principles and best practices.
• Ability to evaluate GenAI experiences effectively.
• Familiarity with responsible AI practices.
• Experience designing across multiple channels.
• Strong communication skills for interacting with various business partners.
• Proficiency in design and prototyping tools such as Sketch and Figma.
• Experience working within an established design system.
• Track record of successfully managing cross-functional teams.

This role is located at our offices in Chicago, IL; McLean, VA; New York, NY; Richmond, VA; or San Francisco, CA.

Join us and be part of a team that's redefining the financial experience through innovative design!