Get new jobs for this search by email

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Client Experience and Learning Team is focused on cultivating a culture that encourages growth, development, and engagement. We aim to provide our clients with exceptional service by minimizing their effort through swift, seamless, and effective service models and resolutions. We prioritize team member education and development, ensuring high performing team members in service of our clients.

The Client Care Sr. Instructional Designer will play a key role in delivering our Client Care's training needs. This role ensures that all team members, especially in Client Care, acquire the skills and expertise necessary to exceed client expectations. The ideal candidate will have extensive experience in designing engaging and effective learning experiences and will be responsible for leading the development of training programs that meet the needs of our organization.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office three set days a week (determined by leadership/site).

Key Responsibilities:

• Conduct needs assessments and analyze performance gaps to determine training requirements.

• Work with facilitators and subject matter experts (SMEs) across Client Care to gather content, build effective and efficient learning solutions, and ensure accuracy and relevance.

• Partner with Client Care Learning Operations and Visa University (VU) to ensure alignment with key priorities and roadmaps.

• Lead the design and development of instructional materials, including e-learning modules, instructor-led training, and blended learning solutions to meet business objectives and drive impact.

• Develop evaluation strategies to measure the effectiveness of training programs and make data-driven recommendations for improvement.

• Lead user acceptance testing, quality control checks, conduct focus groups and interviews, analyze feedback, and implement prioritized changes.

• Collaborate with Visa University and vendor-supplied instructional design / LX design teams on large-scale programs.

• Partner with project management, knowledge management, delivery, business enablement teams, and other project members to ensure learning solutions are implemented seamlessly, on time, and within budget.

• Stay current with industry trends, tools, and best practices in instructional design and learning technologies, as well as following learning design standards, templates and guidelines established by VU.

• Provide guidance and mentorship to facilitators and other team members who are asked to support design/development activities.

• Facilitate train-the-trainer sessions and provide support to trainers and facilitators.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Bachelor's degree in Instructional Design, Education, or a related field and/or six (6) or more years of experience in instructional design.
• Proficiency in e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate) and LMS platforms.
• Strong understanding of adult learning principles and instructional design methodologies (e.g., ADDIE, SAM).
• Excellent project management and organizational skills.
• Exceptional written and verbal communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Manage multiple projects simultaneously, ensuring timely delivery and high-quality results.
• Strong analytical and problem-solving abilities.
• Experience with multimedia design and development (e.g., video production, graphic design) is a plus.
• Certification in instructional design or related field (e.g., CPTD, ATD).
• Experience in a corporate training environment.
• Strong portfolio showcasing diverse projects.
• Familiarity with agile development methodologies.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 90,700.00 to 131,600.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.