Home Care Marketer
Flournoy Health Systems - GA, United States![Flournoy Health Systems](/api/image?src=https%3A%2F%2Fgeneral-board-default.s3.us-east-2.amazonaws.com%2Fpublic%2Fimages%2Fdesk-360x180.webp&w=640&q=75&f=webp)
Work at Flournoy Health Systems
Overview
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Overview
- Drive client growth and aid client retention to increase client base.
- Actively recruit new SFC members, create brand presence through lunch and learns, events and community engagement throughout your assigned area.
- Support clients eligible for the Elderly and Disabled Waiver Program (EDWP), ensuring they receive in-home and community-based services as an alternative to nursing home care.
- Work to lower hospitalization rates by effectively managing caregiver communication and addressing medical needs.
- Engage, motivate, coach, and educate caregivers via phone and digital technology
- Assess (virtually and/or in-person home visits) caregiver and care recipient needs; coach and empower caregivers to develop and achieve goals
- Virtually conduct check-ins on a monthly or as needed basis. Bi-annual IDT meetings.
- Track and manage program referrals/participation to support state and company growth, providing program specific information as needed.
- Research opportunities for referral to external supports and services.
- Communicate with key referral sources, case managers, physician offices, and hospitals to spread word about SFC and to service their members.
- Document and report on coaching activity with a focus on quality and outcomes; make recommendations as appropriate.
- Collaborate with consumers & caregivers to complete QA compliance items on a monthly basis.
- Escalate issues when appropriate to the Executive Director as it pertains to consumer changes in status.
- Conduct community visits and marketing efforts.
- Collaborate with case managers and caregivers to manage referrals and ensure EDWP services are coordinated effectively.
- Manage documentation in the EMR and maintain accurate records.
- Facilitate new client admissions and oversee the referral process.
- Communicate changes such as services placed on hold, client discharges, and resumption of services after hospital discharges.
- Ensure seamless transitions for clients through effective collaboration with caregivers and case managers.
- Place yard signs and maintain reliable transportation for outreach efforts.
- Build relationships with case management companies, churches, elderly living facilities, and housing authorities to strengthen referral networks.
- 2+ years of experience in home health marketing, case management, health coaching and/or experience working with elderly and disabled.
- Ability to build relationships and grow client base.
- Excellent customer service skills
- Excellent oral and written communication skills
- High School diploma or equivalent
- Prior experience working with clients in a home based setting is preferred.
- Exceptional active listening skills with strong empathy.
- Tech savvy with comfort using (and teaching others to use) mobile apps.
- Ability to multitask in a multi system environment; proficiency with Microsoft Office required.
- Thrives in a fast paced, start-up environment.
- Bilingual is a plus (Spanish).