911 Emergency Communications Specialist
City of Grand Prairie - Grand Prairie, Texas, United States, 75051![City of Grand Prairie](/api/image?src=https%3A%2F%2Fgeneral-board-default.s3.us-east-2.amazonaws.com%2Fpublic%2Fimages%2Fdesk-360x180.webp&w=640&q=75&f=webp)
Work at City of Grand Prairie
Overview
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Overview
You must display a positive, upbeat, team focused attitudeYou must be able to work calmly under pressure, while making time-sensitive decisionsTo achieve daily success, you must be able to work well as part of a teamBeing solution oriented and open to innovationWe work in a fast-paced environment, being able to adapt to change quickly, is a necessityAchieving and maintaining excellence takes feedback, so you must be comfortable with receiving constant feedback on your performanceYou must be dependable, as the success of our team depends on itResponsibilities
Utilize telephone, radio, and computer systems to skillfully respond to emergency and non-emergency situations, maintaining situational awareness, and providing first responder accountability during emergency and non-emergency responses.Ask questions to interpret, analyze and anticipate the situation presented, to resolve problems, provide information, dispatch emergency services, or refer calls to other agencies or departmentsProvide pre-arrival, lifesaving, and emergency instruction to the community during crisis or emergency situationsProvide instruction and general guidance to the community during non-emergency situationsPrioritize emergency and non-emergency requests for assistance from the community, departmental members and fellow first responders, using established procedures and guidelinesCoordinate Police, Fire and other public safety and city department responses to emergency and non-emergency requests for assistanceMake quick decisions in emergency situations in the interest of our community and other first respondersPerform general clerical and support duties, relative to Public SafetyOur Schedule
We operate 24 hours a day, 7 days a week, including all holidays & weekends, so flexibility in your schedule is a mustAfter graduating the Emergency Communications Academy, you will be assigned to 1 of 4 teams, working a 12-hour shift that meets the needs of the Emergency Communications CenterThe benefits of working for the City of Grand Prairie Emergency Communications Center
A competitive pay, starting at
$25.50 /hourCompetitive Lateral Pay Opportunities3 to 4 days off per weekEndless opportunities for skill advancement and training2 to 1 match into Texas Municipal Retirement SystemGreat Medical, Dental and Vision InsurancePaid Time offStable work environmentTuition ReimbursementCertification PayMinimum Requirements
Must be at least 18 years of ageAbility to read, write and speak English fluentlyValid Texas Driver's LicenseThis position requires access to Criminal Justice Information & due to CJIS/FBI policy, applicants must be a U.S. CitizenMinimum of 1 year customer service experienceWork requires knowledge necessary to understand basic operational, technical, reading, math and/or office processes. Level of knowledge equivalent to four years of high school or GED equivalencyCandidate will be required to pass pre-employment screening which includes drug screen, polygraph, psychological, and background investigation.No Marijuana/THC usage in the last rolling calendar yearNo Felony or Class A Misdemeanor conviction, deferred adjudication or pre-trial diversionNo Family Violence conviction, deferred adjudication or pre-trial diversionNo Class B Misdemeanor conviction, deferred adjudication or pre-trial diversion in the last 10 yearsNo DUI/DWI conviction, deferred adjudication or pre-trial diversions in the last 10 yearsNo open arrest/case for any criminal offense
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