Telecommunications Administrator
Core4ce - Oak Harbor, Washington, us, 98278Work at Core4ce
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Overview
Core4ce is hiring a Telecommunications Specialist to support our Military Health customers within the Information Management Department at Naval Health Clinic Oak Harbor (NHCOH). Under the supervision of the Government Lead, the Specialist will provide Tier 1 and 2 support to end users for telecommunications, applications and hardware, as well as maintenance of peripherals. Day to day responsibilities include administration and maintenance of voice infrastructure, facsimile services, voicemail, call center servers and call accounting systems and includes collaboration with NCTAMS PAC, Naval Air Station Whidbey Island (NASWI) Base Communication Office (BCO), proactive maintenance, technical analysis and emerging technology improvements.
The Telecommunication Specialist must be able to resolve the simplest and most common problems over the phone verbally or refer the customer to the appropriate online documentation for self-help (Tier 0). For more complex and difficult issues, the Telecommunications Specialist collects the information needed to resolve the issue or assigns the issue to the appropriate technical personnel based upon the nature of the problem.
Responsibilities:
• Administer the infrastructure and its associated software, including call management systems, voice mail systems, unified messaging systems and video conferencing systems. Conduct testing and develop disaster recovery plans to detect faults, minimize malfunctions, and backup systems.
• Administer and maintain voice infrastructure, including cabling, PBX, VoIP, Vocera, fax services, call center servers and call accounting systems.
• Provides first-tier support for telecommunication devices, voicemail, and NASWI BCO support requests.
• Provides second-tier support, under general direction, to end users for telecommunications, applications and hardware, as well as maintenance of peripherals.
• Maintains zero-tier (self-help) documentation in the online End User Manual for all supported telecommunication systems.
• Escalate add/move/change tickets to NHCOH Tier 3.
• Respond to trouble calls for phones and fax machines - approximately 600 phones and 10 fax machines.
• Manage approximately 124 mobile devices including initial and final preparation, configuration, and installation of new or replacement devices.
• Configure iPhone for each executive staff member - approximately 28 Apple iPhones.
• Perform proactive maintenance, technical analysis and emerging technology improvements.
• Advise end users regarding new communications equipment or limitations for new equipment as well as available software to increase productivity and reduce issues.
• Process Audiocare messages and run reports
• Manage Vocera accounts for staff and maintain 66 Vocera Badge devices.
• Perform required hands-on updates/upgrades and thoroughly diagnose potential problems with hardware, software, operating systems and the interface between computers or peripheral devices and the network.
• Maintain and support video teleconference infrastructure. May interact with network services, software systems, and applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties
Requirements3-5 years of experience with telecommunication and desktop end user supportVersed on telecommunication system configurations used at NHCOH and must be able to assist customers in the use of any telecommunication component that is commonly used within the organization. May interact with NCTAMS PAC, NASWI BCO, network services, software systems, and applications development to restore service and/or identify and correct core problems.Must obtain or be able to obtain DoD Secret ClearanceMinimum of HS diploma or GED requiredAbility to obtain DoD 8570.1 IAT Level II baseline certification within 90 days of start date
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.