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Cognizant is a large IT consulting firm that leverages modern technologies to transform a variety of business operations. We are seeking a Technical Writer with experience in creating user instruction guides. This person will be actively involved in creating, maintaining, updating, and publishing help center articles, spec sheets, assembly manuals, presentations, and websites. They will also work closely with client and internal stakeholders to deliver quality documentation that is used as the reference for learning and application. This role is fully onsite in Palo Alto. We are only considering local candidates.

Role Responsibilities

• Write, publish, and maintain high-quality help center content for online and print publishing, including written, video, and graphical content (diagrams, flow charts, and logos).
• Manage the production and publishing of documentation.
• Collaborate with Engineers, Product Managers, Field and Repair Technicians.
• Identify user needs, use cases, and build case studies, standard operating procedures, playbooks, guides, manuals, etc.
• Audit existing documentation against current processes and make revisions appropriately.
• Assist with capturing knowledge, ideas, decisions, and documenting information in a user-friendly manner.
• Help Center/Knowledge Base Management: Manage and maintain multiple Help Centers/Knowledge Bases to ensure our users have access to accurate, up-to-date information, including organizing content, implementing search engine optimization (SEO) strategies, and optimizing user experience.
• Documentation Creation and Maintenance: Create, update, and maintain a variety of technical documentation, ensuring all documentation is accurate, user-friendly, and aligned with company standards.
• Collaboration with Cross-functional Teams: Work closely with product managers, engineers, quality assurance specialists, and other stakeholders to gather information and ensure documentation reflects the latest product features, updates, and best practices.
• Continuous Improvement: Identify opportunities to improve documentation, content optimization, tools, and workflows to enhance efficiency and effectiveness.
• Translation and Localization: Manage the translation and localization of documentation for international audiences, ensuring accuracy and cultural relevance.

Desired Skills & Experience

• Must have a High School Diploma or equivalent.
• 3 years in technical writing and documentation.
• Hands-on knowledge of working on multi-modal content.
• Technologically savvy.
• Excellent interpersonal and communication skills.
• Comfortable with a rapidly-changing environment.
• Strong problem-solving skills and excellent attention to detail.
• Able to work independently, motivated, proactive attitude with a passion for learning, and creative problem solving.

Salary and Other Compensation:

The hourly rate for this position is between $28.84 – $38.46 per hour, depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance.
• Paid holidays plus Paid Time Off.
• 401(k) plan and contributions.
• Long-term/Short-term Disability.
• Paid Parental Leave.
• Employee Stock Purchase Plan.

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

LA County (only): Qualified applicants with arrest and/or conviction records will be considered for employment.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.