Assistant Studio Manager
Elements Massage - Birmingham, Michigan, us, 48012Work at Elements Massage
Overview
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Overview
Elements Massage Birmingham is looking for a leader who is hands-on, bright, and outgoing, to join our team as an Assistant Studio Manager. Responsibilities include assisting with the day-to-day management of selling therapeutic massage services and memberships to our wellness program, booking appointments, providing back-up management support, and maintaining our clean, inviting studio atmosphere to ensure a flawless guest experience.
If you are a highly motivated, energized and self- driven individual with the ability to ensure the delivery of a superior level of customer service and promote our sales and service culture through coaching, guidance and staff motivation, then this is the opportunity you've been waiting for.
Come work for a company where you feel valued, respected and appreciated. Contact us today to learn more.
ResponsibilitiesLeading front desk team to achieve individual and team sales and customer service goalsEnsure the delivery of exceptional customer serviceAssist overseeing day-to-day operations of the studio ensuring studio systems, processes and policies are followed consistentlyMonitor and maintain social media marketing and community outreachCoaching front desk personnel on POS system, scheduling appointments, recommending enhanced services and presenting membership wellness plansIndependently make decisions related to high level customer serviceMaintaining a professional and impeccable environment for employees and customersRequirements:
Track record of providing exceptional customer service and achieving sales goalsExcellent leadership skills; ability to lead a team in an organized and efficient way ensuring operations runs smoothlyStrong analytical ability and aptitude for learningMust be an excellent organizer and problem solver with strong project management skillsStrong verbal and written communications skills, possesses strong interpersonal skills to communicate with confidenceMust be able to work flexible days and hours; including nights, weekends, and holidaysMindBody Software experience a plusPrior Sales/Retail experience (selling memberships or services preferred)
Legal Disclaimer
©2023 Elements Therapeutic Massage, LLC ("ETM"). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners' studios are their employees, not thoseof ETM. Elements Massage® + design are registered trademarks owned by ETM.