Operations Manager, 911 Communications
Sandoval County - Albuquerque, New Mexico, United States,Work at Sandoval County
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Overview
A job description is intended to present a general list of tasks/duties performed by employees within this job. Job descriptions are not intended to list all duties performed within the job.Education and Experience:
Associate’s Degree in Business Administration, Public Administration or related field and five (5) years of public safety answering point (PSAP) experience that includes three years of staff supervisory and budgetary responsibility; preferably in a public sector environment; OR an equivalent combination of education and experience.Required Licenses or Certifications:
Valid New Mexico driver’s license or ability to obtain a valid New Mexico driver’s license within 30 days of hire.State of New Mexico Public Safety Telecommunicator Certification.ICS 100, 200, 700, 800.ICS 300, 400, ICS 144 and 1200 obtained within 12 months of hire.Additional Requirements:
Ability to maintain a valid New Mexico driver’s license.Must pass an applicable background check.Pre-employment drug and alcohol screening.This is a safety-sensitive position subject to random drug testing in accordance with County policy Article XIII Drug and Alcohol Policy and Testing-Drug Free Workplace of the Sandoval County Personnel Rules and Regulation.This position is subject to random alcohol and drug testing in accordance with 49CFR.382.Responsibilities:
Responsible for the daily operations and delivery of the division’s services to internal and external customers, particularly in the absence of the Director; oversees workflow efficiency and implementation of daily tasks and projects; coordinates the communication and dissemination of information to internal staff and County departments as required.Plans, directs, coordinates, and reviews the work of assigned staff; assigns tasks and coordinates schedules, projects, and programs; provides constructive feedback; reviews and evaluates work and makes effective suggestions and recommendations.Coaches, trains and motivates assigned staff; coordinates and/or provides staff training; manages employee relations; manages the workflow and prioritization of projects and measures the performance of the assigned unit/area and takes appropriate corrective action when necessary; develops developmental work plans for staff; and implements corrective actions, discipline and termination procedures as appropriate/necessary.Assists in the coordination and management of the operations of the Emergency Communications Center; identifies tasks that need to be completed, prioritizes the tasks, assigns work and timelines; coordinates the research and response to complaints involving SCRECC and its staff.Ensures compliance with and consistent application of all pertinent federal, state, local and County regulatory requirements; interprets regulatory guidelines and exercises discretion; assists in the development and delivery of training to enhance employee understanding of regulatory guidelines and enhance departmental compliance.Assists in the development and monitoring of the departmental budget; assists in controlling the purchasing of materials and equipment necessary for the Emergency Communications Center responsibilities.Attends a variety of meetings representing the department and/or the County as assigned.Assists in the maintenance and management of department Standard Operating Policy (SOP); develops training programs based on SOP’s; and reviews and updates policies as necessary.Meets with staff as needed to resolve any issues or conflicts within the communications center.Performs other job-related duties as required.
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