Communications Specialist – Behavioral Health Communications
Aztec - Canton, Massachusetts, us, 02021![Aztec](/api/image?src=https%3A%2F%2Fgeneral-board-default.s3.us-east-2.amazonaws.com%2Fpublic%2Fimages%2Fdesk-360x180.webp&w=640&q=75&f=webp)
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Overview
Point32Health is a leading health and wellbeing organization, delivering an ever-better personalized health care experience to everyone in our communities. At Point32Health, we are building on the quality, nonprofit heritage of our founding organizations, Tufts Health Plan and Harvard Pilgrim Health Care, where we leverage our experience and expertise to help people find their version of healthier living through a broad range of health plans and tools that make navigating health and wellbeing easier.We enjoy the important work we do every day in service to our members, partners, colleagues and communities.Job Summary
Under the direction of the Senior Manager, Provider Communications, the Communications Specialist for Behavioral Health Communications is responsible for developing behavioral health content, utilizing project management tools to track Provider Communications deliverables and timelines, and assist with posting materials to the website.This individual will assist in the planning, development, and distribution of behavioral health communications for a provider audience, including FAQs, newsletter articles, website copy, presentations, flyers, talking points, and more. The candidate must be able to assess communications needs, work closely with subject matter experts — as well as Senior Manager of Provider Communications and the Senior Communications Specialist for Behavioral Health — to develop accurate, engaging content; oversee review and revision process; work with graphic designer on presentation of information; and coordinate distribution of material.The Communications Specialist is responsible for utilizing project management tools such as MS Planner to intake projects and track deliverables and timelines for the Provider Communications team.The candidate should have an understanding of the provider network audience, as the job entails communicating technical and administrative information. The individual will represent the Provider Communications team at Behavioral Health meetings and assist in developing notes and materials to support these meetings.Key Responsibilities/Duties
Collaborates with the Senior Manager of Provider Communications and team members to develop compelling, actionable materials for the provider network, including website content, newsletter articles, flyers, one-pagers, FAQs, and educational materials.Thoroughly research topics and engage with subject matter experts to identify key provider impact and messaging; is comfortable interviewing subject matter experts to gather background information for communications.Uses project management tools (MS Planner) to document Provider Communications project plans, including deliverables and timelines, and monitors progress.Maintains project documentation, including project plans, progress reports, and meeting minutes.Assists the Website Production Coordinator with website updates as needed, working in Wordpress, Drupal and Kentico.Represents Provider Communications team at Behavioral Health meetings and functions.Assists in assessing behavioral health communications needs applying knowledge of our provider audience to determine need, impact, key messaging, and best communication vehicle.Updates provider forms and policies as needed.Works with data, mail and email address files for provider mailings and outreach.Conducts proofreading to ensure information is accurate and consistent with brand guidelines.Reviews competitor information to help identify best practices and procedures.Other duties and projects as assigned.Qualifications
Education, Certification and Licensure:
Bachelor’s degree, communications/English/health care communications.Experience (minimum years required):
3-5 years of combined experience in communications.Proven ability to meet deadlines.Strong knowledge of project management tools and techniques.Behavioral health communications recommended.Skill Requirements:
Must be a self-starter with the ability to produce high-quality communications under tight deadlines.Exceptional organizational and time management abilities.Excellent collaboration skills and strong attention to detail.Ability to manage multiple projects, adapt to shifting priorities, and meet production deadlines while maintaining accuracy.Proficiency with MS Suite (Word, Excel, Planner, PowerPoint) and Adobe Acrobat.Experience with content management systems (WordPress, Kentico, and/or Drupal) a plus.Expertise in translating complex subject matter into easy to understand, compelling communications.Working Conditions and Additional Requirements:
Must be able to work under normal office conditions (hybrid).Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations.May be required to work additional hours beyond standard work schedule.Commitment to Diversity, Equity, Inclusion, Accessibility (DEIA) and Health Equity
Point32Health is committed to making diversity, equity, inclusion, accessibility and health equity part of everything we do—from product design to the workforce driving that innovation. Our Diversity, Equity, Inclusion, Accessibility (DEIA) and Health Equity team's strategy is deeply connected to our core values and will evolve as the changing nature of work shifts. Programming, events, and an inclusion infrastructure play a role in how we spread cultural awareness, train people leaders on engaging with their teams and provide parameters on how to recruit and retain talented and dynamic talent. We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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