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Job Details

Description

Community Manager

Wheatland Crossing II - Columbus, OH

Duties/Responsibilities

• Maintain positive interactions with residents and the public to enhance the community image and ensure superior resident retention.
• Lease apartments: handle inquiries, greet prospects, show apartments, process applications and deposits, verify income and credit information, follow up with prospects, and ensure leases and certifications are renewed timely.
• Maintain the community's curb appeal, making sure it remains welcoming and attractive.
• Maintain confidentiality of resident and prospect information at all times.
• Handle rents and all monies securely, including daily deposits and record keeping.
• Oversee rent collection, tracking, pursuing delinquent accounts, issuing notices, and participating in court proceedings if necessary.
• Screen and score rental applicants, control delinquency, and process bad debt files for collections.
• Create a customer-centered service culture through proactive hospitality.
• Manage the community’s operating budget, including controlling expenses.
• Gather and verify credit and income information for residents and forward for approval.
• Ensure resident files comply with all legal and contractual commitments.
• Track and ensure completion of scheduled unit inspections and preventative maintenance.
• Sign off on vacant units as market-ready, providing feedback and work orders as needed.
• Inspect the property daily, schedule improvements and repairs, and obtain bids for approval.
• Ensure accurate and timely financial reporting and recordkeeping.
• Review and forward capital maintenance recommendations for approval.
• Stay informed about neighborhood market conditions.
• Ensure residents adhere to lease terms and community rules.
• Develop and implement resident relations programs.
• Participate in continuing education and training seminars.
• Report work-related injuries and property issues promptly.
• Familiarize with policies and procedures, respond to emails promptly, and complete required training.
• Learn and operate company software.
• Respond to after-hours and weekend emergencies related to injuries or property damage.
• Communicate effectively with residents, staff, and vendors.
• Dependably report to work as scheduled.
• Perform other duties as assigned.

Benefits

We offer competitive wages, annual bonuses, and benefits including:

• Medical, Dental, and Vision insurance
• Short Term Disability and Life Insurance
• 401(k) with Company Match
• 100% Employee-Owned Company with ESOP
• Cell Phone Discount
• 12 Days Paid Time Off
• 8 Paid Holidays & 2 Floating Holidays
• Fitness Reimbursement
• Professional Development Reimbursement

Who We Are

Woda Cooper Companies, Inc. is a growing organization dedicated to creating quality affordable housing. We manage over 14,000 units across 17 states, serving seniors, veterans, and others in need. We value individuals who want to grow with us and measure success in lives changed, not just profits. Our development portfolio is $1.5 billion, and we are among the top affordable housing developers nationally.

Qualifications

Required Skills and Abilities

• Outgoing, friendly, customer-oriented demeanor
• Excellent interpersonal, sales, and customer service skills
• Strong verbal and written communication skills
• Detail-oriented and organized
• Leadership and team development abilities
• Knowledge of property management laws and best practices
• Proficiency in Microsoft Office or related software
• Willingness to travel to community locations

Education and Experience

• At least 18 years old with a high school diploma or GED
• Experience in affordable housing programs (LIHTC, Section 8, HUD) preferred
• Experience with property management software a plus
• Familiarity with Fair Housing laws preferred

Physical Requirements

• Valid driver’s license and insurance
• Ability to sit at a desk, work on a computer, stand, walk, give tours, and meet with tenants
• Lift up to 15 pounds
• Traverse properties with stairs and in various weather conditions