Customer Communications Leader
NCR Atleos - Atlanta, Georgia, United States, 30383Work at NCR Atleos
Overview
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Overview
Function as the overall leader and advocate for all areas in which NCR Atleos engages with customers.
Create and lead an interface and communication content that flows between the customer and NCR Atleos
As the leader, the candidate will direct customer outcomes by partnering with teams across the enterprise including, but not limited to, Field Services, Customer Success management, Marketing and Communications, Security, Product, Business Intelligence, IT and Sales.
Lead a team that will create, lead, and review the release of relevant customer collateral, communications, and releases to ensure consistent quality to the customer and reduce operational impact.
Provide expertise and thought leadership by reviewing existing processes with the intent to drive process improvements that deliver higher quality results across all cross functional organizations.
Facilitate governance and review sessions with stakeholders.
Must be comfortable working in a cross functional environment and possible 24x7 communication needs.
Ability to strategically envision solutions and create and publish relevant content for the customer dashboard.
Candidate must possess multi-tasking skills that allows them to assume ownership of ad hoc requests.
Responsible for cross training on other tool sets to ensure seamless operations including, but not limited to, Gainsight, MyNCR. Salesforce, ServiceNow, Marketo and Smartseets.
Basic Qualifications:
Bachelor’s Degree with relevant experience covering communications and project management or customer success.
6-10 years of communications experience overseeing customer communications for large technology companies.
3-4 years of experience creating and running digital transformation projects involving solutions that interact between B2B organizations.
3-5 years of experience hiring and managing global team members.
Proven clear and concise written and verbal communication skills.
Initiative-taker that works collaboratively across multiple disciplines and organizations.
Ability to think conceptually and is a resourceful analytical person.
Services company experience and how teams in a matrixed organization operate.
Strong work ethic and ability to multi-task and lead competing priorities.
Experience with Customer Services management tools or a relevant platform.
Preferred Qualifications:
Experience with SFDC, Gainsight, Customer Success Dashboard Platforms, ServiceNow, Microsoft office tools, Smartsheets certified.
Spanish, French, or German language skills.
#LI-VC1#LI-hybridOffers of employment are conditional upon passage of screening criteria applicable to the job.Full time employee benefits include :
Medical Insurance
Dental Insurance
Life Insurance
Vision Insurance
Short/Long Term Disability
Paid Vacation
401k
EEO StatementNCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.Statement to Third Party AgenciesTo ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.