CommentSold
Creator Experience Manager
CommentSold - Los Angeles, California, United States, 90079
Work at CommentSold
Overview
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Overview
About CommentSold
CommentSold is the North American leader in live selling technology (ranked by G2), having enabled over 7,000 small to mid-sized retailers with live-selling tools, generating over 166 million items sold with $3.8B+ in lifetime GMV. CommentSold's technology continues to provide businesses and creators of all sizes with best-in-class solutions for delivering engaging live video commerce experiences across all of their sales channels simultaneously. CommentSold moved into direct-to-consumer commerce via the acquisition of assets of Popshoplive, a community-driven livestream shopping marketplace app at the intersection of social, e-commerce and entertainment. In 2022, CommentSold debuted its lightweight video commerce plugin technology, Videeo, which gives any retailer or brand the ability to embed and go live with engaging, branded live video commerce experiences within days by easily integrating into an existing e-commerce stack.
Job Description: Creator Experience Manager
About pop.store: pop.store, launched by Popshoplive and owned by CommentSold, is revolutionizing the creator economy by empowering creators to own their audience and monetize directly from their link-in-bio. With pop.store, creators can monetize video content, launch Netflix-style series, sell digital products, host exclusive live streams, and build sustainable businesses beyond social media algorithms. Key features include subscriber-only communities, Google Calendar bookings, affiliate product integration, and Meta comment automation. Our mission is to give creators full control over their content, community, and revenue streams-helping them build independent businesses without relying solely on social media platforms. Role Overview:
We are seeking a
Creator Success Manager
who is passionate about empowering creators to thrive on pop.store. In this role, you'll work closely with creators to ensure they maximize the platform's features, grow their revenue, and deepen connections with their audience. From onboarding to ongoing support, you'll be a trusted advisor helping creators build sustainable businesses by leveraging pop.store's powerful monetization tools.
This role is perfect for someone with a creator background who is comfortable on camera, has exceptional communication skills, and can think strategically and creatively.
This role reports to the General Manager of pop.store and is based out of Los Angeles, CA, with 5 days in the Santa Monica Office. Key Responsibilities: Onboarding & Training: Guide creators through profile setup, ensuring they understand and leverage all pop.store features effectively. Conduct 1:1 onboarding sessions and group webinars to introduce features such as Netflix-style episodic content, digital product sales, and affiliate integrations. Content Strategy & Ideation: Collaborate with creators to brainstorm and refine content ideas, leveraging video content, exclusive live streams, and subscriber-only communities. Provide actionable insights to enhance content quality, engagement, and conversions. Feature Adoption: Educate creators about new features like Google Calendar bookings, Meta comment automation, and precision content gating. Host webinars, Zoom calls, and YouTube tutorials to demo features and address creator questions. Ongoing Support: Maintain regular communication with creators via email, social media, and chat to provide guidance and address their needs. Gather feedback to relay to the product team, ensuring the platform evolves to meet creator needs. Content Creation: Host live Q&A sessions and appear on-camera for tutorials and feature announcements. Feedback Loop: Gather and analyze feedback from creators to inform product development and improve the overall creator experience. Share actionable insights with internal teams to optimize platform features and onboarding processes. Key Qualifications: Bachelor's degree in Marketing, Communications, Media Studies, or a related field. Proven experience as a creator or working directly with creators in the creator economy. Exceptional communication skills, both written and verbal, with a knack for explaining complex features in simple terms. Comfortable appearing on-camera for video tutorials, webinars, and social content. Strong understanding of social media platforms, content creation, and monetization strategies. Ability to think quickly, problem-solve, and adapt in a fast-paced environment. High energy, positive attitude, and passion for the creator economy and audience ownership.
We love our values
We're building a community, our chosen circle, around a set of values that guide how we work and interact with the world around us. Our cultural norms at work can't be turned off when the computer's away -- we live these in every part of our lives. Our team isn't for everyone, so if you're right for it, the following values should resonate strongly with how you live your life.
Deliver for our customer
COMMUNITY : We are committed to making our customers successful.
Do it as a
TEAM : We actively listen to diverse perspectives and respond empathetically.
Help each other
GROW : We are willing to get uncomfortable for the sake of our growth.
OWN
it: We do our part to reach the team's shared goals and hold ourselves and others accountable.
DRIVE
forward: We are determined to innovate for impact.
CommentSold is the North American leader in live selling technology (ranked by G2), having enabled over 7,000 small to mid-sized retailers with live-selling tools, generating over 166 million items sold with $3.8B+ in lifetime GMV. CommentSold's technology continues to provide businesses and creators of all sizes with best-in-class solutions for delivering engaging live video commerce experiences across all of their sales channels simultaneously. CommentSold moved into direct-to-consumer commerce via the acquisition of assets of Popshoplive, a community-driven livestream shopping marketplace app at the intersection of social, e-commerce and entertainment. In 2022, CommentSold debuted its lightweight video commerce plugin technology, Videeo, which gives any retailer or brand the ability to embed and go live with engaging, branded live video commerce experiences within days by easily integrating into an existing e-commerce stack.
Job Description: Creator Experience Manager
About pop.store: pop.store, launched by Popshoplive and owned by CommentSold, is revolutionizing the creator economy by empowering creators to own their audience and monetize directly from their link-in-bio. With pop.store, creators can monetize video content, launch Netflix-style series, sell digital products, host exclusive live streams, and build sustainable businesses beyond social media algorithms. Key features include subscriber-only communities, Google Calendar bookings, affiliate product integration, and Meta comment automation. Our mission is to give creators full control over their content, community, and revenue streams-helping them build independent businesses without relying solely on social media platforms. Role Overview:
We are seeking a
Creator Success Manager
who is passionate about empowering creators to thrive on pop.store. In this role, you'll work closely with creators to ensure they maximize the platform's features, grow their revenue, and deepen connections with their audience. From onboarding to ongoing support, you'll be a trusted advisor helping creators build sustainable businesses by leveraging pop.store's powerful monetization tools.
This role is perfect for someone with a creator background who is comfortable on camera, has exceptional communication skills, and can think strategically and creatively.
This role reports to the General Manager of pop.store and is based out of Los Angeles, CA, with 5 days in the Santa Monica Office. Key Responsibilities: Onboarding & Training: Guide creators through profile setup, ensuring they understand and leverage all pop.store features effectively. Conduct 1:1 onboarding sessions and group webinars to introduce features such as Netflix-style episodic content, digital product sales, and affiliate integrations. Content Strategy & Ideation: Collaborate with creators to brainstorm and refine content ideas, leveraging video content, exclusive live streams, and subscriber-only communities. Provide actionable insights to enhance content quality, engagement, and conversions. Feature Adoption: Educate creators about new features like Google Calendar bookings, Meta comment automation, and precision content gating. Host webinars, Zoom calls, and YouTube tutorials to demo features and address creator questions. Ongoing Support: Maintain regular communication with creators via email, social media, and chat to provide guidance and address their needs. Gather feedback to relay to the product team, ensuring the platform evolves to meet creator needs. Content Creation: Host live Q&A sessions and appear on-camera for tutorials and feature announcements. Feedback Loop: Gather and analyze feedback from creators to inform product development and improve the overall creator experience. Share actionable insights with internal teams to optimize platform features and onboarding processes. Key Qualifications: Bachelor's degree in Marketing, Communications, Media Studies, or a related field. Proven experience as a creator or working directly with creators in the creator economy. Exceptional communication skills, both written and verbal, with a knack for explaining complex features in simple terms. Comfortable appearing on-camera for video tutorials, webinars, and social content. Strong understanding of social media platforms, content creation, and monetization strategies. Ability to think quickly, problem-solve, and adapt in a fast-paced environment. High energy, positive attitude, and passion for the creator economy and audience ownership.
We love our values
We're building a community, our chosen circle, around a set of values that guide how we work and interact with the world around us. Our cultural norms at work can't be turned off when the computer's away -- we live these in every part of our lives. Our team isn't for everyone, so if you're right for it, the following values should resonate strongly with how you live your life.
Deliver for our customer
COMMUNITY : We are committed to making our customers successful.
Do it as a
TEAM : We actively listen to diverse perspectives and respond empathetically.
Help each other
GROW : We are willing to get uncomfortable for the sake of our growth.
OWN
it: We do our part to reach the team's shared goals and hold ourselves and others accountable.
DRIVE
forward: We are determined to innovate for impact.