Telecommunications Officer
Cornell University - Ithaca, New York, United States,![Cornell University](/api/image?src=https%3A%2F%2Fgeneral-board-default.s3.us-east-2.amazonaws.com%2Fpublic%2Fimages%2Fdesk-360x180.webp&w=640&q=75&f=webp)
Work at Cornell University
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Overview
This position is located on the Cornell University Campus in Ithaca, New York.No Visa sponsorship or relocation is available for this position.Who we areThe Cornell University campus is admired as one of the world's most beautiful academic settings. The Division of Public Safety is committed to providing the highest quality service to faculty, students, staff, alumni, and visitors.With more than 260 major buildings enhancing the magnificent landscape of the Ithaca campus, approximately 1,000 extraordinarily talented and dedicated staff serve as stewards of the campus resources and operations.The Cornell University Public Safety Communications Center serves as the vital link between those in need and many resources both on and off campus. Our communications center is its own department within the Division of Public Safety. We are a group of dedicated professionals who are committed to providing a safe and secure environment for our large and diverse community of students, faculty, staff, and visitors who come from across the United States and around the world.All employees are accountable for supporting the organization's values of truth, respect, excellence, teamwork, and integrity; and supporting inclusive and sustainable practices in carrying out everyday responsibilities.What Will You DoIn a team-based, often stressful, customer-service focused environment, support the operation of the Cornell University Public Safety Communications Center. Responsibilities include:Coordinate emergency and non-emergency response to calls for assistance from the Cornell community.Evaluate the situation and determine proper response procedures based on circumstances and facts gathered.Multi-task, sort, and appropriately prioritize multiple frequency radio traffic to send and receive critical information.Handle sensitive emergency situations in a calm, efficient manner to ensure high level safety and security for those involved.Make emergency notifications and coordinate various emergency services with agencies during critical incidents.Monitor, interpret, and initiate response of the fire, burglar, and environmental alarm, Closed-Circuit TV, and card access systems.Responsible for data entry and retrieval for in-house computer, internet and State and Federal Criminal Justice computer systems.Answer and prioritize emergency and business telephone lines for Cornell University Division of Public Safety, perform administrative responsibilities, as well as handle walk-in complaints and provide information and referrals.The telecommunications officers receive certifications for both Basic and Advanced public safety dispatch training provided by the Association of Public Safety Communications Officials. The 911 center receives all fire and maintenance signals for the campus. The Cornell University Communications Center also serves as a back-up center for Tompkins County 911.This is a unionized position within the Cornell Police Union. The current rate of pay is $27.57 per hour.Cornell University provides excellent benefits that include professional development, access to many wellness programs, employee discounts with local and national retail brands, health care options and generous paid leave provisions: 3 weeks of vacation, health, and personal leave; 13 paid holidays, and great retirement options. Cornell has also been nationally recognized as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.Required QualificationsExperience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and wellbeing.Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.Passionate about working in an organization that values and promotes diversity, equity, inclusion, anti-racism, and wellbeing.Ability to cultivate and develop inclusive and equitable working relationships with students, faculty, staff, and community members.Associate degree or two years' relevant dispatching experience or equivalent combination of education/experience required.Strong interpersonal communications skills (verbal and written). Prior experience in a job that required multi-tasking with the ability to work well under pressure.Must also be able to manage competing priorities while paying close attention to accuracy and details. Solid computer skills and customer service experience required.Must be able to work as an effective team member and build and maintain strong relationships.Must obtain FBI Criminal Justice Information Services Division (CJIS) compliant certification during on-the-job training.Must pass rigid background investigation, including fingerprint check, with no records of conviction, excluding minor traffic infractions.Must pass a typing test - minimum requirement for this position is the ability to type at least 30 words per minute.Must successfully complete required field training program.Preferred QualificationsPrior dispatching experience preferred.Radio communication skills a plus.Application InformationWhen applying through our system, please remember to attach your application materials (Resume and Cover Letter) in either Microsoft Word or PDF format.Contact Name:
Susie JacksonEmployment Assistance:For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email mycareer@cornell.edu.If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Institutional Equity and Title IX at voice (607) 255-2242, or email atequity@cornell.edu.EEO Statement:Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.
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