Customer Service and Field Marketing Representative
FreedomPay - Phila, Pennsylvania, United States, 19117Work at FreedomPay
Overview
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Overview
Job Responsibilities:
• Customer Service - this will account for approximately 70-80% of your responsibilities and will entail answering inbound phone calls and emails from existing Clients and Members of our Stored Value product line. You will be responsible for assessing the customer/clients issue and provide accurate information to resolve their issue or escalating the issues as needed.
• Field Marketing - traveling to new Client locations and promoting our product. You will be a part of a multi-department team that is responsible for ensuring a successful launch and signing up of new membership while onsite. This will account of 10-20% of your time and will require travel through the United States.
• Print Marketing - creating and updating existing print marketing for on-site advertising with Clients and members. Experience in Adobe Acrobat, InDesign and Illustrator is preferred.
• Additional projects will be assigned as time permits.
Formal Education & Certification:Bachelor Degree in Communications, Marketing or related discipline0 - 2 years equivalent work experience in a call center or customer service environment
Qualifications:Desire to provide excellent member serviceExcellent oral and written communication skillsAbility to process data entry with speed and accuracyProficient with MS Office tools (Excel, Word, Outlook, etc.)Experience with Adobe Acrobat, InDesign and IllustratorAbility to come onsite to our office in Philadelphia 4 times per weekStrong and accurate listening skillsExcellent attendance and punctualityStrong aptitude to learn quickly, both technical and business processesPatience, teamwork, motivation, upbeat and a great attitude>As the fastest growing commerce company in the industry, we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities. FreedomPay's fulltime roles provide exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid working environment, and great parental and other leave programs. All positions must be able to successfully pass a background check as well as a credit check.