Emergency Communications Officer VI/Deputy Director
Blaine County - Hailey, Idaho, United States, 83333![Blaine County](/api/image?src=https%3A%2F%2Fgeneral-board-default.s3.us-east-2.amazonaws.com%2Fpublic%2Fimages%2Fdesk-360x180.webp&w=640&q=75&f=webp)
Work at Blaine County
Overview
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Overview
Emergency Communications Officer (ECO) VI/Deputy Director
Department:
Emergency Communications
Reports To:
Director of Emergency Communications
FLSA Status:
Full-Time (40 hours per week) / Non-Exempt
To Apply:
Visit
https://www.co.blaine.id.us/243/Human-Resources
to complete the Emergency Communications Officer Application for Employment.
Blaine County Emergency Communications Mission Statement:
The Mission of Blaine County Emergency Communications is to enhance the quality of life in our community by providing the highest level of professional emergency communication services to protect life and property. This is accomplished through teamwork, integrity, and a commitment to excellence.
General Statement of Duties:
The Deputy Director performs a variety of complex technical, supervisory, and administrative duties designed to ensure the efficient and continual operation of the Emergency Communications department. Supports and collaborates with the Director of Emergency Communications to plan and implement the short and long-term goals of the department and assumes full responsibility in the absence of the Director. Performs all duties and activities in accordance with Idaho State Code, County policies and procedures, and industry best practices.
Primary Job Responsibilities:
Provides outstanding customer service to all customers at all times.
Supervises, directs, and evaluates staff performance.
Oversees and serves as project manager on technical projects.
Assists with developing, planning, and implementing the continuous operation of CAD, RMS, and system operational activities for the Communications Center and Public Safety User Agencies.
Monitors system performance of Blaine County Emergency Communications servers, the Computer Aided Dispatch (CAD), and phone systems.
Coordinates with IT personnel to oversee the installation, maintenance, and repair of server and computer programs and/or desktop software applications.
Monitors, troubleshoots, maintains, and schedules equipment maintenance and work orders.
Assists the Director of Emergency Communications with developing, updating, and communicating department policies and procedures.
Acts as a liaison with public safety agencies, elected officials, vendors, other departments, and the public regarding Emergency Communications matters.
Responds to requests from the public for information concerning the full range of available public services and route calls as appropriate and necessary.
Prepares or directs the preparation of administrative, routine, operational, or special reports as requested or required.
Plans and directs center activities, daily work rosters, staff scheduling, and/or overtime requests to always ensure adequate coverage.
Functions as a Communications Officer as necessary performing all corresponding duties as needed.
Oversees the onboarding and training programs for new employees.
Oversees trainee progress including all ongoing training for dispatchers for quality assurance purposes.
Identifies staff development and training needs and collaborates with the Director to ensure needs are met.
Attends educational and training activities as needed to support department objectives.
Provides training and technical support as needed.
Implements policies and procedures to accomplish job objectives.
Ensures compliance with policies and regulations.
Resolves complaints and takes disciplinary action for infractions of the rules and policies.
Responsible for setting priorities and directing the work of subordinate employees.
Evaluates, verifies, and documents employee performance through written review.
Assists with preparing and administering the department’s budget.
Performs other related duties, as assigned, to accomplish the mission of the department.
Job Specifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job responsibilities.
Education and Work Experience:
High school diploma or GED required.
Two (2) years of general experience in a professional working environment; and
Minimum five (5) years on the job experience as Emergency Communications field, technical project manager, or a related field, or equivalent combination of education and experience; and
Minimum three (3) years of management and leadership experience required.
Two (2) years of progressively responsible experience in adult education, training development and/or quality assurance preferred.
Any equivalent combination of education, experience, and training which demonstrates the knowledge and abilities necessary to perform the work of a Deputy Director including all relevant certifications.
Possess Emergency Numbers Professional certification or obtain within 24 months of employment.
American Red Cross (or) American Heart Association CPR Certification or ability to obtain within 6 months of employment.
APCO Basic Public Safety Telecommunicator Certification or ability to obtain within 6 months of employment.
APCO Certified Training Officer Certification or ability to obtain within 12 months of employment.
APCO Public Safety Center Supervisor Certification or ability to obtain within 18 months of employment.
NENA Center Manager Certification or ability to obtain within 24 months of employment.
Advanced EMD Certification or ability to obtain within 6 months of employment.
EFD Certification or ability to obtain within 6 months of employment.
TDD Certification or ability to obtain within 6 months of employment.
APCO Fire Communications I Certification as required.
ILETS Entry and Query Certification or ability to obtain within 6 months of employment.
Idaho Peace Officer Standards and Training (POST); Basic Dispatch Academy Certification or ability to obtain within standard.
Language Skills:
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to follow written and verbal instructions, policies and procedures with accuracy and attention to detail.
Mathematical Skills:
Ability to work with mathematical concepts and apply concepts such as fractions, percentages, ratios, and proportions to apply them to budgeting and other funding solutions.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of situational variables in situations where only limited standardization exists.
Ability to think clearly and make appropriate decisions in emergency and stressful situations.
Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Other Knowledge, Skills, and Abilities:
Knowledge of current laws pertaining to dispatch communications, including criminal and civil law as well as liability, legal issues, and FCC regulations.
Knowledge of telephones, radios, TDD, CAD, ILETS and other telecommunications and standard MS Office applications.
Knowledge of Microsoft Office applications including Excel, Word, and Outlook, and the ability to operate other standard office equipment, including telephones, calculators, copiers, FAX machines, etc. is required.
Through knowledge of current Fire, Police and Medical agency needs and objectives.
Thorough knowledge of personnel practices and County policies related to the Employee/Manager Handbook.
Thorough knowledge of Blaine County Emergency Communication Policy and Procedure manual.
Skills in prioritizing multiple tasks and managing a variety of information; establish and maintain effective working relations with co-workers, and representatives from other local, state and Federal agencies; effectively deal with irate or unhappy citizens.
Ability to exercise independent complex problem solving with initiative and self-motivation.
Ability to initiate, prioritize tasks, self-manage time, work independently and cooperatively, and make progress reports to the Director.
Ability to maintain confidentiality of personnel issues and records.
Ability to work under own initiative and utilize independent judgment.
Ability to work effectively with employees, department directors, elected officials, vendors and the general public.
Ability to work both independently and cooperatively in a collaborative atmosphere.
Ability to manage the daily Communications unit staffing, scheduling and training.
Ability to supervise and evaluate assigned personnel.
Ability to interpret and explain appropriate work instructions and guidelines to subordinate employees.
Must possess a valid Idaho Driver’s License.
Essential Physical Abilities:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, and drive; use hands to finger, handle, or feel; reach with hands and arms; talk and hear. The employee occasionally is required to climb, balance and stoop, kneel, crouch, or crawl and must frequently lift and/or carry up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Specific hearing abilities requires the acquisition of auditory information from persons requesting public safety services or assistance. Medical evaluation shall be conducted in order to determine a candidate or current employee’s fitness to perform essential job tasks.
Working Environment:
Work is performed in an office environment where the physical demands require sitting for extended periods of time; frequent use of computers and standard office equipment; some travel to property sites will be required; may work under stressful situations or deadlines; Available to work varying hours, including night, weekend and holiday shifts to staff a 24-hour center; No felony convictions or disqualifying criminal history upon completion of a thorough background check.
Equal Opportunity Employer:
Blaine County is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.
This job description indicates, in general, the nature and levels of work, knowledge, skills, abilities, and other essential functions (as covered under the Americans with Disabilities Act) expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the incumbent. Incumbent may be asked to perform other duties as required.
Job Type: Full-time
Pay: $80,812.00 - $91,200.00 per year
Benefits:
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Relocation assistance
Retirement plan
Vision insurance
Schedule:
Day shift
Education:
High school or equivalent (Required)
Experience:
Emergency Communication or Dispatch: 5 years (Required)
Work Location:
In person
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