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Location: Hybrid - Houston, Texas, United States

Posted: April 18, 2025

Job Type: Full Time

Req# 3969

IT

Company Overview
Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country serving the functional medicine markets.

What sets us apart is our relentless focus on four core values: People, Quality, Service and Innovation. Our dedicated team of professionals collaboratively works to break new ground in the fields of manufacturing, distribution and quality control, providing a uniquely integrated approach to healthcare. Leveraging our vertical integration of the pharmaceutical supply chain, state-of-the-art technology, and a commitment to excellence, we are constantly pushing the boundaries of what is possible in medication accessibility and affordability.

You're not just starting a job; you're joining a mission. We believe in empowering our team to innovate, grow, and drive real change in the healthcare industry. If you're a forward-thinker who thrives in a fast-paced, transformative environment, Empower is the place for you. Here, you'll be encouraged to share your ideas, expand your skill set, and contribute to projects that genuinely make a difference. We prioritize the well-being of our team members, and we offer a supportive and engaging workplace where your contributions are not just recognized but celebrated.

Let's revolutionize healthcare, together. Join us and be a part of something extraordinary.
Position Summary
The User Experience (UX) and User Interface (UI) Designer plays a critical role in creating user-centered digital experiences that are visually compelling and functionally effective across Empower Pharmacy's healthcare technology platforms. This Information Technology (IT) position blends user research, interaction design, and visual design to deliver responsive, accessible, and scalable solutions. By collaborating with cross-functional teams, including product managers, developers, and stakeholders, the UX and UI Designer ensures each solution enhances usability, reflects brand consistency, and supports Empower's mission to expand access to personalized, high-quality care through thoughtful, technology-driven innovation.
Duties and Responsibilities

• Leads the design of user-centered digital experiences by translating complex requirements into intuitive workflows, wireframes, and prototypes that support clinical, operational, and patient-facing applications.
• Develops accessible, responsive UIs that adhere to brand guidelines and align with Web Content Accessibility Guidelines (WCAG), ensuring inclusive and consistent experiences across platforms and devices.
• Conducts user research, stakeholder interviews, and usability testing to validate design concepts and continuously improve the overall quality and effectiveness of the user experience.
• Maintains and enhances scalable design systems, including component libraries and visual standards, to promote design consistency, collaboration, and development efficiency across cross-functional teams.
• Synthesizes behavioral data, analytics insights, and qualitative feedback to identify opportunities, drive design decisions, and support the ongoing evolution of Empower's digital product ecosystem.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
Knowledge and Skills

• Strong communication and research skills, with experience conducting usability testing and applying accessibility standards like WCAG.
• Proficient in design tools such as Figma, Sketch, Adobe Experience Design, and InVision, with a strong foundation in user-centered and responsive design; familiarity with front-end development principles, Agile collaboration, and mobile-first design is a plus.

Key Competencies

• Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
• Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Resourcefulness: Secures and deploys resources effectively and efficiently.
• Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
• Ensures Accountability: Holds self and others accountable to meet commitments and objectives.
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Values

• People: Our people define who we are as a company, and we believe that understanding and addressing the needs of our team, clients, and community is fundamental to fostering a culture of support and growth.
• Quality: Quality stands at the core of our mission, reflecting our commitment to excellence in every medication we produce.
• Service: We are here to serve others. Every interaction with our patients, providers, employees and other stakeholders comes from a place of service.
• Innovation: By continuously exploring new methodologies and embracing technology, we ensure that every solution we offer is at the forefront of pharmaceutical care.

Experience and Qualifications

• Minimum of 3 years of experience as a UX/UI Designer or similar role, with a portfolio demonstrating UX processes and visual design expertise; experience with mobile app design and motion tools such as Lottie or Adobe After Effects preferred.
• Bachelor's degree in UX/UI Design, Human-Computer Interaction, Graphic Design, or a related field required.
• Certified Professional in Accessibility Core Competencies (CPACC), User Experience (UX) Certification from Nielsen Norman Group (NN/g), or equivalent.

Employee Benefits, Health, and Wellness
We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/