Interior Designer
La-Z-Boy - Edina, Minnesota, United States,![La-Z-Boy](/api/image?src=https%3A%2F%2Fgeneral-board-default.s3.us-east-2.amazonaws.com%2Fpublic%2Fimages%2Fdesk-360x180.webp&w=640&q=75&f=webp)
Work at La-Z-Boy
Overview
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Overview
Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation serviceExecute and champion the In-Home Design process per company guidelinesResponsible for creating grassroots opportunities to increase the overall performance of the In-Home Design ProgramAccurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveriesResponsible to support design related functions in the store and maintain an up to date customized portfolio including before and after pictures of previous In-Home design projectsConsiderable independence is required for the In-Home Design process
Sales Culture and Promotions:
Drive sales to consistently achieve established In-Home program sales goalsTeam with Store Manager, Sales Manager, and selling team to promote the In-Home Design program and drive overall store salesMaximize store promotions, marketing initiatives, and grassroots programsMaintain strong knowledge of features and benefits of existing and new product lineMeet established goals as set by management
Customer Experience Excellence:
Sets the highest standard for customer careMeet and greet customers that come into the storeEnsure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills and knowledge of productsMake sound business decisions to deliver customer satisfaction and promote team environment
People Development
Train, coach and develop Design Associates on product knowledge and selling skills to achieve store sales goalsAssist with training, coaching and developing the selling teamCreate a positive and exciting working environment for all store associatesHiring and developing talent, and succession planning; and leveraging the capabilities of new and existing talentUtilizes Company resources to keep associates up to date on product knowledge, selling skills and operational efficienciesLeads with the highest ethical standards and demands the same from their teamsEnsures associates are provided the necessary tools to perform job responsibilitiesCoach and counsel team based on resultsMaintain a positive working relationship with all store associates
Store Standards / Operations:
Effective manager on Duty (MOD)Assist with maintenance of the overall visual appearance of store, this includes but is not limited to assist to maintain floor and/or showroom displays, tagging of products and accessories, maintaining accessory catalogs and design center fabrics, and maintaining general store cleanlinessAdhere to general store operational procedures and guidelinesMay be responsible for opening and closing of the storeChampion and role model the La-Z-Boy selling process (Comfort Process) by overseeing the interaction with each and every client within the furniture galleryKnow what is happening on the floor at all times. Be willing and able to jump into every sale and close itShow a sense of urgency, enthusiasm and excitement with the staff and customersOther duties as assigned
MINIMUM JOB REQUIREMENTS:Bachelors degree in Interior Design with one (1) to two (2) years experience strongly preferred or a minimum of five (5) years design experience in a comparable home furnishings roleCIDA accreditation and/or ASID membership preferredExperience in using floor and space planning applicationsPrevious selling experience strongly preferredProficient in the use of Microsoft Office, including Word, Excel, and PowerPointKnowledgeable of general principles of home decor and design (i.e., furniture, carpet, draperies, and color schemes)Excellent communication skills, customer service skills, and organizational skillsStrong interpersonal skills to effectively communicate and build rapportAbility to effectively manage time and conflicting prioritiesAbility to work effectively and productively with others as a teamAbility to work the schedule and hours dictated by business needs, to include evenings, weekends and holidaysInitiative to meet assigned goals, missions and objectivesStrong attention to detailSUPERVISORY RESPONSIBILITIES:
Responsible for directly leading a team of Design Associates and indirectly the selling team.Weekly Hours:
40
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