Sr. Client Success Manager, Digital Marketing
VELOX Media - Boise, Idaho, United States, 83708
Work at VELOX Media
Overview
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Overview
********* Responsibilities Operate as the lead point-of-contact for any and all matters specific to assigned clients and thrive in a dynamic environment Manage multiple Account Coordinators to assist you in your daily, weekly, and monthly tasks Build and maintain strong, long-lasting client relationships and acknowledge every client/business is different Develop a trusted advisor relationship with key accounts, client stakeholders, and leadership executives Ensure the timely and successful delivery of our solutions and reports, according to client campaigns and objectives Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders Forecast and track key account metrics including Google Analytics, Google AdWords, and E-commerce data Identify and grow opportunities and collaborate with sales teams to ensure growth attainment Assist with high severity requests or issue escalations, as needed Requirements BA/BS Marketing and or Business degree or equivalent experience Proven client success or account management (preferably in digital marketing or a technology environment) and/or other relevant experience Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level Experience in delivering client-focused solutions based on specific needs Proven ability to manage multiple projects while paying strict attention to detail Excellent listening, negotiation, and presentation skills Excellent verbal and written communications skills Skills Search Engine Optimization (SEO) Google Ads Online Advertising E-commerce Sales Advertising Google Analytics Digital Marketing Marketing Communication Benefits Highly Competitive Salary Health Insurance & Dental Benefits with Company Match 401k with Company Match Open Environment – Family Focused Flexible Work Environment Generous Paid Time Off Downtown Boise Office Brand New World-class Gym (In-House) Personal Training (In-House) Paid Downtown Parking Kombucha on Tap Team Building Events
What's our culture like? We’re kind of like one big (or small depending on where you’re from) family. We like to work hard and have fun. We’re serious about getting it right and have a lot of laughs along the way. Accountability is huge for us because the buck stops here. We don’t make excuses. We’re persistent and persuasive, thrive on strategy, and "always striving for greatness" is the name of our game.
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