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POSITION OVERVIEW We are seeking an experienced and innovative individual to join our team as the Director of Social Media for our resort. This role will be responsible for leading an on-trend social media strategy and execution, driving brand awareness, engagement, and customer loyalty. The Director of Social Media will develop and implement creative and impactful social media campaigns, manage social media channels, and oversee the social media team. The ideal candidate will have a deep understanding of social media platforms, excellent communication skills, and a proven track record of successful social media management in the hospitality industry. ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: Social Media Strategy and Planning: Develop, revise and execute the social media strategy for the hotel, aligned with overall marketing objectives, to enhance brand visibility, engage with customers, and drive business results Conduct market research, competitive analysis, and audience segmentation to identify target audiences and create content that resonates with them Define social media KPIs and performance metrics, monitor analytics, and provide regular reports on campaign performance and audience engagement Maintain strong relationships with vendors, internal property teams, external partners, and agencies to ensure seamless coordination and execution of co-branded social activations — including content development, scheduling, and performance reporting Lead the creation and presentation of social media recap decks, effectively communicating campaign performance, key insights, and strategic recommendations to internal stakeholders, third-party partners, and ownership group Stay up to date with social media trends, emerging platforms, and best practices to identify opportunities for innovation and stay ahead of the competition Content Creation and Management: Collaborate with Studio Team and Creative Director and agency to ideate, develop, and execute compelling social media content concepts across platforms including Instagram, Facebook, Twitter, TikTok, LinkedIn, and more — ensuring each piece aligns with brand guidelines and engages the target audience Strategically plan, coordinate, and execute content collaborations in alignment with key campaigns, initiatives, and calendar moments — ensuring consistent brand storytelling and timely publishing across all channels Collaborate with internal teams, such as brand marketing, sales, PR, concierge service, casino, nightlife and entertainment, to gather content, stories, and visuals that showcase the hotel's unique offerings and experiences Plan and execute content calendars, ensuring a consistent and engaging presence on social media channels Leverage user-generated content and engage with customers through comments, messages, and reviews to foster positive relationships and brand advocacy Influencer and Partnership Management: Support the Influencer Marketing Manager in identifying and cultivating relationships with relevant influencers, content creators, bloggers, and industry partners to amplify the hotel's social media reach and brand presence Collaborate with influencers and partners on content creation, collaborations, and promotions that align with the hotel's brand and target audience Lead collaboration and execution of all social partnerships across Fontainebleau Las Vegas social media channels — including partnerships with outside brands, entertainment talent, corporate sponsors, and resort parent brand Serve as the primary liaison for external brand partners and content creators, aligning on creative strategy, production timelines, deliverables, and go-live plans Track and measure the impact of influencer and partnership initiatives, and provide insights and recommendations for future collaborations Team Leadership and Management: Lead and manage the social media team, providing guidance, support, and professional development opportunities Set clear goals and expectations, and ensure team members have the resources and tools needed to succeed Foster a collaborative and innovative team culture, encouraging creativity, idea-sharing, and continuous learning Social Care & Crisis Management Lead and support the Social Care Team to ensure timely, brand-aligned responses across all platforms, maintaining high standards for guest engagement and issue resolution Leverage tools like Sprinklr and native platform insights to proactively monitor sentiment, identify potential brand risks, and escalate reputational concerns swiftly Serve as the primary lead for all social media crisis communication, collaborating with internal teams including PR, Legal, and Executive leadership to manage messaging and response Own the development, maintenance, and training of social care SOPs and crisis protocols to ensure readiness, alignment, and consistency across teams QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Must be at least 21 years of age. Bachelor’s degree in marketing, Business, Hospitality, or a related field and/or equivalent combination of education and experience Minimum of six (6) years of progressive experience in social media, digital marketing, or brand strategy — preferably in the hospitality, lifestyle, or entertainment industries Proven ability to build, execute, and optimize scalable and results-driven social media strategies, with a strong understanding of content development, engagement tactics, and community growth Demonstrated experience managing or collaborating on large-scale paid social campaigns, including audience targeting, creative testing, and performance optimization Excellent written and verbal skills. A portfolio of written and creative examples will be requested upon interview Experience in influencer relations, partnership execution, and cross-functional content planning with internal and external stakeholders. Basic photography skills a plus Proven ability to lead social media crisis response efforts, including SOP development, real-time escalation, and cross-functional coordination with Legal, PR, and Executive stakeholders during brand-sensitive scenarios Quick learner with the ability to adopt and navigate digital tools, including social media dashboards, data visualization software, and reporting platforms Strong organizational skills and attention to detail Strong leadership capabilities with a demonstrated ability to coach, mentor, and inspire team members while driving strategic priorities and creative innovation Dedicated to performing research and staying current with current trends Excellent leadership, prioritization, and organizational abilities Ability to work collaboratively across departments, aligning social initiatives with broader marketing, PR, and brand goals to drive business success DIVERSITY COMMITMENT Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect. CERTIFICATES, LICENSES, REGISTRATIONS Member must be able to qualify for licenses and permits required by federal, state, and local regulations. LANGUAGE SKILLS Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required. REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision. The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. WORK ENVIRONMENT The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Member could be exposed to an environment containing unrestricted secondhand tobacco smoke. PAY TRANSPARENCY Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment. In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility. SALARY $100000 per year - $130000 per year #J-18808-Ljbffr