Front Desk Reception and Film Management Clerk, FT Days Whittier,...
PIH Health, Inc. - Whittier, CA, United States, 90607
Work at PIH Health, Inc.
Overview
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Overview
Front Desk Reception and Film Management Clerk, FT Days
Category
Job Location
12393 Washington Blvd., Whittier, California
Tracking Code
24361-977
Position Type
Full-Time/Regular
Job Overview:
The Registration Clerk performs clerical duties as required by PIH Health Breast Center Whittier to meet the needs of the patient and facilitate the delivery of care. Strong customer service skills are essential. Duties may include filing, image management, copying, scheduling, phone messaging, data entry, collection of patient liability, and support of mammography auditor clerical tasks as well as other tasks as assigned. This position may require travel to off-site locations.
Responsibilities:
- Provide clerical support for the Radiation Oncology Department, ensuring entry of appropriate patient information and utilization of correct patient accounts.
- Verify insurance eligibility for all patients and obtain authorization prior to patient visit.
- Perform registration, specimen accessioning, processing, test ordering, clerical duties, faxing, and telephone answering in the laboratory.
PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County, and San Gabriel Valley region. The organization is nationally recognized for excellence in patient care and patient experience.
Required Skills
- Excellent organizational, written, and verbal communication skills.
- Strong interpersonal skills and ability to communicate effectively with staff, patients, guarantors, insurance companies, and physicians.
- Demonstrates attention to detail and good English speaking, spelling, reading, and mathematical skills.
- Must possess excellent telephone etiquette and customer service skills.
- Proficient in computer skills and knowledge in Word, Excel, Outlook, and ability to maneuver through multiple screens in a timely manner.
- Ability to sort and file material correctly by alphabetic or numeric systems; computer data entry skills; ability to work effectively in fast-paced situations and tight deadlines.
- Strict adherence to all HIPAA laws.
- Strong commitment to customer service with demonstrated ability to create a positive patient experience.
- Ability to work well independently and as part of a team.
Required Experience
Breast Cancer:
- High school diploma or GED.
- Minimum 1 year of hospital/healthcare experience in registration, financial counseling, insurance verification, clerical/office, unit clerking, or 2 years of customer service experience.
Preferred:
- Prior medical or hospital experience with electronic medical record system.
- Bilingual skills (English/Spanish).
- Medical terminology knowledge.
- Medical insurance knowledge.
Radiation:
- High School Diploma or equivalent.
- Minimum one (1) year experience in the medical field preferred.
- Medical Terminology class preferred.
Laboratory:
- Prefer knowledge of general lab test names.
- Prefer six (6) months of computer data processing and/or clerical experience.
- Prefer high school diploma or equivalent.
- Prefer knowledge of laboratory medical terminology/test names.
12393 Washington Blvd, Whittier, CA 90606, USA
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