Sr. Director, Global Medical Content Management & Strategy
Gilead Sciences - San Mateo, California, United States, 94404![Gilead Sciences](/api/image?src=https%3A%2F%2Fgeneral-board-default.s3.us-east-2.amazonaws.com%2Fpublic%2Fimages%2Fdesk-360x180.webp&w=640&q=75&f=webp)
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Overview
A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.We aim to be a trusted source of unbiased, personalized, evidence-based clinical decision support for Gilead’s medicines provided through seamless multi-channel experiences to improve patient outcomes. We are seeking a qualified and experienced individual to lead the global medical content and strategy for Medical Affairs.Job Overview:In this new role, you will be responsible for developing and leading a new strategy and operating model for the Medical Affairs scientific content ecosystem at Gilead including the creation, approval, and disposition of non-promotional materials used in external communications with HCPs, Patients, Patient Advocacy Groups, and other Healthcare organizations. In this role, you will develop solutions to support the innovation and automation of content creation and reuse for omni-channel delivery by leveraging tools and technologies (ie generative AI, component authoring, etc), to scale these efforts. You will collaborate with Medical Affairs Technology and Medical Excellence personnel, Legal and Regulatory personnel and Medical Affairs colleagues to evolve our content oversight, management and CRM platforms to enable an efficient review and approval of materials, ensure the proper storage and fulfillment of materials, and track how our medical content is used externally. You will develop metrics to assess efficiency and effectiveness of the MA scientific content ecosystem and use these metrics for continuous improvement and innovation.This position will also provide oversight and lead the operational support for the Medical Review Committee (MRC) for non-promotional medical materials, ensuring compliance with regulatory standards. This includes creating and managing all applicable SOPs, working practices/instructions, training materials and ensure that all applicable MRC team members are trained accordingly.This position reports into the Global Head of Scientific Communications as part of the Global Medical Strategy & Operations organization in Medical Affairs.Key Responsibilities:Develop and implement comprehensive strategies and the operating model for innovating and leading the end-to-end process for scalable scientific content that includes the creation, approval, and disposition of non-promotional materials used in external communications the healthcare, patient, and scientific communities.Identify or develop new solutions to support the automation of content creation and reuse for multi-channel delivery by leveraging generative AI, component authoring, and other technologies to scale these efforts.Oversee procedural documents (ie, standard operating procedures [SOPs], Work practices). Collaborate with therapeutic area Medical Affairs teams, Medical Information, Regulatory, and Legal to ensure adherence to regulatory requirements, industry standards and compliance with organizational policies and procedural documents in all aspects of medical review activities.Identify opportunities for process improvement with the scientific content ecosystem, utilizing data-driven approaches and stakeholder feedback. This includes coordinating and collaborating with the Medical, Scientific Communications, Legal, Regulatory leadership on execution of core projects related to process improvements and system enhancements.Partner with Medical Governance, Legal, Regulatory, and Medical Affairs leadership to establish protocols for quality assurance and monitoring of all aspects of medical approval and fulfillment activities, conducting audits and evaluations to maintain high standards of accuracy and reliability.Guide and coordinate vendor activities, including oversight of MRC coordinators and other 3rd party resources to support the operating model.Develop and deliver training to ensure that all content owners and reviewers are trained properly on the MRC process and other processes or technologies to support the scientific content ecosystem.Responsible for the development metrics and KPIs to measure the efficiency, productivity, quality, and use of the medical content created by Medical Affairs. Present findings to senior management with recommendations for further improvements to meet established KPIs.Assist with budget planning, forecasting, and managing accruals. Analyze resource utilization, forecast future needs, and develop strategies to optimize resource allocation to maximize efficiency and productivity.Education and Experience:Bachelors Degree required: Doctor of Pharmacy Degree (PharmD) or Scientific/Medical Degree preferred.10+ years of program management experience leading medium to large scale initiatives; experience working in Medical Review Committee Operations is preferred.10+ years of medical affairs operational experience or medical/scientific communications experience.Strong project management skills with proven ability to prioritize, conduct, and meet project deadlines. Mastery of specific Project Management methodologies a plus (e.g., Lean, Six Sigma, PMP certification, etc.).Experience with Veeva Vault MedComms and Veeva CRM and partnering with IT colleagues to implement system enhancements.Excellent verbal and written communication skills as well as strong interpersonal and tactful negotiation skills.Proven ability to exercise problem solving and strategic thinking skills; and has foresight and judgment in making complex decisions.Experience developing Policies, Standard Operating Procedures (SOPs), Work Practice Documents, etc.
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