The LaSalle Network
IT Director, Telecommunications
The LaSalle Network - Downers Grove, Illinois, United States, 60516
Work at The LaSalle Network
Overview
- View job
Overview
Benefits: Medical Insurance, Dental Insurance, Vision Insurance
APPLY NOW Refer a Friend Back to Search LaSalle Network has an exciting direct hire opportunity for an
IT Director, Telecommunications
located in Downers Grove, IL .
This an awesome opportunity to join a stellar health care industry. If you are looking to lead a team with endless opportunities, this is for you! This is a hybrid position.
For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.
IT Director, Telecommunications Responsibilities: Perform all supervisory responsibilities associated with the IT department includingemployee related issues Enforce company policies and procedures as a member of management for all employees Monitor and manage incoming incident and request via ticket management tool ensuringSLA are met Present a professional image as a representative of the company Establish and maintain effective professional working relationships with co-workers, andevery level of management Provide guidance, and cross-departmental collaboration to contact center leaders andothers to ensure that call flow design provides world class patients experience whileadhering to defined standards Determine the goals of IT within broad outlines provided by the executive management and contribute to the continuity of computer services by providing necessary technical leadership and project coordination Forecast costs, equipment and personnel needs for projects and programs as required and related to MIS operations Stay abreast of the latest developments in MIS technology and remain highly technically competent at all levels of data processing while striving for enhanced user productivity through implementation of new software technology where applicable, and the implementation of policies that more effectively utilize MIS resources Prepares long and short-range plans for application selection, systems development, and acquisition of the resources needed to support them Assures responsiveness of long-range plans to corporate objectives Establish and maintain relationships with contractors and equipment suppliers Capture, monitor and analyze computer usage data, recommend and implement policies, software and hardware to provide maximum resource utilization in a cost-efficient manner Assume the leadership role in developing and maintaining a systems disaster recovery plan Performs other duties as may be assigned
IT Director, Telecommunications Requirements:
Bachelor’s degree in information systems or related field is required. 10+ years’ experience with Call Center and Telecommunication is required 5+ years of experience with major contact center platforms, including AI is preferred 8+ years previous management experience required Advanced experience designing and implementing core corporate systems is preferred Must have experience with either Five9, Genesys, Nice, Google or similar CCaaS Center Technology is required Previous healthcare experience is a preferred Proven record of opportunity identification, business case development and implementation in a matrixenvironment Skilled in technical and non-technical requirement development and delivery to cross functional stakeholders and deliver upon the vision Delivery of projects andinitiatives should be as much about the “what” as the “how” with the ability to demonstrate both Lead transformational change and innovation while balancing budgetary considerations Excellent customer service skills with the ability to deal tactfully, confidently and ethically with all levels of the organization; both internal and external customers, stakeholders and vendors Ensure all regulatory and compliance standards are adhered to for all functions Experience with complete lifecycle of complex enterprise projects in addition to understanding core project management concepts, theories, practices, and methods a plus Ability to effectively design scalable solutions to meet business needs and system configuration Ability to thrive in a very fast-paced environment and be assertive when needed Ability and willingness to adapt job responsibilities as required to meet the demands and opportunities of a rapidly growing company
Thank you,
Linda Daniel Senior Project Manager LaSalle Network LaSalle Network is an Equal Opportunity Employer m/f/d/v. LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. APPLY NOW IT Manager$60 - $70 hourly Kansas City, Missouri [ Hybrid ] Our client is a growing holding company with a portfolio of home services brands across the United States. As part of their ongoing expansion, they are seeking an experienced IT Manager to enhance the IT function across our brands, through standardizations, managing relationships with external... Apply Now Senior Software Developer$140,000 - $160,000 yearly Nashville, Tennessee [ Hybrid ] We are seeking a skilled and experienced Senior Software Developer to join our dynamic team in Nashville, TN. This hybrid role provides the flexibility of remote work while maintaining a collaborative environment through periodic on-site engagements. The ideal candidate is proficient in Java,... Apply Now Project Manager, Managed Services$60 - $70 hourly Remote LaSalle Network is partnering with an MSP technology company seeking a highly organized and motivated Project Manager to join their team to support their client’s infrastructure. Projects include the virtualization of hardware, migration to a private cloud, and data center migrations. The ideal... Apply Now Employee Navigator Specialist$80,000 - $90,000 yearly Bloomfield Hills, Michigan [ Hybrid ] LaSalle Network is hiring for a highly regarded third party insurance group, seeking an Employee Navigator Specialist to join their Detroit, MI team! The firm has over 20 years of expertise servicing a variety of industries across the Midwest. Known for their white-glove-service approach, this firm... Apply Now Business Intelligence (BI) Developer$100,000 - $120,000 yearly Nashville, Tennessee [ Hybrid ] Our client is a leading organization dedicated to data-driven decision-making, leveraging cutting-edge BI and analytics solutions to support business growth. They foster a collaborative and innovative work environment, where team members are encouraged to push the boundaries of business... Apply Now Enable or Disable Cookies Enabled Disabled This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages. Enable or Disable Cookies Enabled Disabled
#J-18808-Ljbffr
IT Director, Telecommunications
located in Downers Grove, IL .
This an awesome opportunity to join a stellar health care industry. If you are looking to lead a team with endless opportunities, this is for you! This is a hybrid position.
For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.
IT Director, Telecommunications Responsibilities: Perform all supervisory responsibilities associated with the IT department includingemployee related issues Enforce company policies and procedures as a member of management for all employees Monitor and manage incoming incident and request via ticket management tool ensuringSLA are met Present a professional image as a representative of the company Establish and maintain effective professional working relationships with co-workers, andevery level of management Provide guidance, and cross-departmental collaboration to contact center leaders andothers to ensure that call flow design provides world class patients experience whileadhering to defined standards Determine the goals of IT within broad outlines provided by the executive management and contribute to the continuity of computer services by providing necessary technical leadership and project coordination Forecast costs, equipment and personnel needs for projects and programs as required and related to MIS operations Stay abreast of the latest developments in MIS technology and remain highly technically competent at all levels of data processing while striving for enhanced user productivity through implementation of new software technology where applicable, and the implementation of policies that more effectively utilize MIS resources Prepares long and short-range plans for application selection, systems development, and acquisition of the resources needed to support them Assures responsiveness of long-range plans to corporate objectives Establish and maintain relationships with contractors and equipment suppliers Capture, monitor and analyze computer usage data, recommend and implement policies, software and hardware to provide maximum resource utilization in a cost-efficient manner Assume the leadership role in developing and maintaining a systems disaster recovery plan Performs other duties as may be assigned
IT Director, Telecommunications Requirements:
Bachelor’s degree in information systems or related field is required. 10+ years’ experience with Call Center and Telecommunication is required 5+ years of experience with major contact center platforms, including AI is preferred 8+ years previous management experience required Advanced experience designing and implementing core corporate systems is preferred Must have experience with either Five9, Genesys, Nice, Google or similar CCaaS Center Technology is required Previous healthcare experience is a preferred Proven record of opportunity identification, business case development and implementation in a matrixenvironment Skilled in technical and non-technical requirement development and delivery to cross functional stakeholders and deliver upon the vision Delivery of projects andinitiatives should be as much about the “what” as the “how” with the ability to demonstrate both Lead transformational change and innovation while balancing budgetary considerations Excellent customer service skills with the ability to deal tactfully, confidently and ethically with all levels of the organization; both internal and external customers, stakeholders and vendors Ensure all regulatory and compliance standards are adhered to for all functions Experience with complete lifecycle of complex enterprise projects in addition to understanding core project management concepts, theories, practices, and methods a plus Ability to effectively design scalable solutions to meet business needs and system configuration Ability to thrive in a very fast-paced environment and be assertive when needed Ability and willingness to adapt job responsibilities as required to meet the demands and opportunities of a rapidly growing company
Thank you,
Linda Daniel Senior Project Manager LaSalle Network LaSalle Network is an Equal Opportunity Employer m/f/d/v. LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. APPLY NOW IT Manager$60 - $70 hourly Kansas City, Missouri [ Hybrid ] Our client is a growing holding company with a portfolio of home services brands across the United States. As part of their ongoing expansion, they are seeking an experienced IT Manager to enhance the IT function across our brands, through standardizations, managing relationships with external... Apply Now Senior Software Developer$140,000 - $160,000 yearly Nashville, Tennessee [ Hybrid ] We are seeking a skilled and experienced Senior Software Developer to join our dynamic team in Nashville, TN. This hybrid role provides the flexibility of remote work while maintaining a collaborative environment through periodic on-site engagements. The ideal candidate is proficient in Java,... Apply Now Project Manager, Managed Services$60 - $70 hourly Remote LaSalle Network is partnering with an MSP technology company seeking a highly organized and motivated Project Manager to join their team to support their client’s infrastructure. Projects include the virtualization of hardware, migration to a private cloud, and data center migrations. The ideal... Apply Now Employee Navigator Specialist$80,000 - $90,000 yearly Bloomfield Hills, Michigan [ Hybrid ] LaSalle Network is hiring for a highly regarded third party insurance group, seeking an Employee Navigator Specialist to join their Detroit, MI team! The firm has over 20 years of expertise servicing a variety of industries across the Midwest. Known for their white-glove-service approach, this firm... Apply Now Business Intelligence (BI) Developer$100,000 - $120,000 yearly Nashville, Tennessee [ Hybrid ] Our client is a leading organization dedicated to data-driven decision-making, leveraging cutting-edge BI and analytics solutions to support business growth. They foster a collaborative and innovative work environment, where team members are encouraged to push the boundaries of business... Apply Now Enable or Disable Cookies Enabled Disabled This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages. Enable or Disable Cookies Enabled Disabled
#J-18808-Ljbffr