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Job details

Work Location

Charlotte, NC

State / Region / Province

North Carolina

Country

USA

Domain

Consulting

Interest Group

Infosys Limited

Skills

Domain|Banking|Banking - ALL

Company

ITL USA

Requisition ID

130502BR

Job description

Infosys is seeking a Technical Writer for Banking practice group. As a Technical Writer, you will help create and build out a modern documentation and user assistance infrastructure. You will be a core part of the product management team working closely with engineering, product marketing, and customer enablement to create resources that don't just document what the product does but accelerates a user from novice to power user. Customer performance is critical to RBC US Cash Management and the tools you will build will create a powerful impact on adoption. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.

Candidate must be located within commuting distance of Charlotte, NC or be willing to relocate to the area.

Required Qualifications:

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
• At least 4 years of experience in Information Technology.
• Experience working cross-departmentally to communicate the nuts and bolts of a product.
• Strong experience owning an end-to-end documentation creation process.

Preferred Qualifications:

• Atleast 4 years of experience in banking and financial services domain as a Technical Writer.
• Experience working with the following tools preferred: Confluence/JIRA, Git & Github, HTML, CSS, Jinja, JavaScript, Python, Intercom, Mixpanel.
• Work with product managers, product marketing, and engineers to produce and maintain world-class documentation, including: User Guides, Integration Guides, API Developer Guides, In platform documentation (tooltips, welcome instructions, etc.).
• Build and maintain client aids that go beyond traditional documentation, such as online video, demos, guided tours, and other educational techniques.
• Learn complex concepts and communicate the information in a way that is engaging and understood by users.
• Gather customer feedback on documentation to improve usability.
• Act as an editor to ensure consistency in training documentation across RBC US Cash Management
• Create API developer portal documentation, in session help, technical specifications.
• Create File specifications across multiple formats and payment/statement types.
• Analytical and Communication skills
• Stakeholder management
• Planning and Co-ordination skills
• Excellent problem-solving skills
• Experience and desire to work in a management consulting environment that requires regular travel

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.