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Responsibilities

• Provide strategic recommendations that consider the full range of users’ cross-channel touchpoints, motivations, and pain points.
• Research and understand user needs, tasks, and goals, and lead the creation of relevant artifacts such as personas and journey maps.
• Visualize the experience through design deliverables such as site maps, user flows, wireframes, visual design comps, and prototypes.
• Conduct user research, including remote usability testing, card sorting, surveys, heuristics evaluations, interviews, and contextual inquiries.
• Convey the expected experience through supporting documentation, such as user stories, requirements, functional annotations, and design systems.

Qualifications

• Degree in Computer Science, Graphic Design, Visual Communications, UX Design, Human-Computer Interaction, or a comparable field; or equivalent experience in user experience design.
• Minimum of two (2) years of experience in the Information Technology field focusing on engineering projects with specific Business and UX Design.
• Ability to design across devices, from desktop to mobile, and across systems, from browser-based websites and apps to native mobile applications.
• Proficient in creating design deliverables such as sitemaps, wireframes, design comps, and prototypes.
• Proficiency with design tools such as Adobe XD, Figma, and Sketch.
• Experience with research and usability testing tools such as OptimalSort and Treejack.
• A deep understanding of end-to-end Experience Design capabilities and how they interconnect.

Required Clearance :

• US Citizenship is required, with the ability to obtain and maintain a Public Trust suitability.