Community Services Officer I/II (Open and Promotional)
County of San Mateo - Los Angeles, California, United States,![County of San Mateo](/api/image?src=https%3A%2F%2Fgeneral-board-default.s3.us-east-2.amazonaws.com%2Fpublic%2Fimages%2Fdesk-360x180.webp&w=640&q=75&f=webp)
Work at County of San Mateo
Overview
- Apply
Overview
About The Sheriff’s OfficeThe San Mateo County Sheriff's Office is dedicated to protecting lives and property and is committed to providing the highest level of professional law enforcement and correctional services. As stewards of our community, we envision a world where all humanity is valued and respected. We recognize our role as leaders in this effort and commit to seek creative and effective ways to work with and listen to the needs of our residents, businesses, and stakeholders. We do this with the passion to preserve safety for all who live, visit, or work in San Mateo County. To learn more about the Sheriff’s Office, visit:
https://www.smcsheriff.com/ .
The PositionCommunity Services Officers (CSO)
perform a diverse range of field and office duties focused on public safety and community service. This role does not require peace officer training or authority, making it an ideal entry point for individuals dedicated to fostering community engagement and resolving issues in a collaborative manner.
Key Responsibilities:Collaborate with the Sheriff's Office and other County personnel to tackle a variety of challenges related to problem resolution, community education, technical assistance, code and regulation enforcement, and grounds and facility security.Work independently or in teams to address community needs and deliver quality services to enhance public safety and well-being.Engage with community members and build meaningful relationships to better understand and address local concerns effectively.
CSO I ($28.19 - $35.26/hr.)
is the entry-level classification of the series and employees in this class are expected to work within a framework of established procedures and are expected to perform a wide variety of routine and standardized duties under general supervision.
CSO II ($30.74 - $38.42/hr.)
is the full, journey-level classification in the series and is technically proficient in performing their assigned duties at a high level of independence and under minimal supervision. This class is distinguished from the entry-level for performing the more difficult, complex or specialized assignments.
There are currently five regular Community Services Officer vacancies in the Sheriff’s Office: one full-time in the Transit Police Bureau, one full-time and two part-time in the San Carlos Police Bureau, and one part-time in the Millbrae Police Bureau.
Depending on qualifications, the position may be filled at either the
CSO I or CSO II level .
As a Community Services Officer, your responsibilities may include, but are not limited to, the following:Investigate reported violations of municipal codes, ordinances, and resolutions, and pursue voluntary compliance or direct enforcement as necessary.Educate the public regarding code violations.Develop and prepare reports, correspondence, and other materials related to the functions being performed.Perform traffic control duties.Write parking citations and enforce parking violations.Contact tow services for the removal of illegally parked vehicles.Respond to calls and requests for police services that do not require a sworn police officer.Review police reports and traffic citations for legal issues, accuracy, and completeness.Operate computer systems related to bookings, filings, and history docket queries.Perform related duties as assigned.Community Policing:Process cases in accordance with County procedures and standards, as well as state and local laws.Interview property owners, neighbors, and others to obtain necessary information.Develop and maintain contact with neighborhood groups and associations, enlisting their input and support for crime prevention/public safety programs.Collect statistics on County-wide code enforcement activities and prepare reports.Coordinate County-wide code enforcement activities.Grounds/Facility Security:Patrol grounds or make rounds of buildings to detect the presence of unauthorized persons.Act as a liaison with authorities who have jurisdiction over areas where County facilities are located.Identify fire hazards or other unusual conditions and report them to the appropriate authorities.Check to see whether windows and doors are locked and lights are turned off; on some shifts, lock or open facilities.Escort employees to their cars late at night.Check alarm systems.Court Services:Ensure criminal cases and their supporting documents are complete and submitted to the District Attorney's Office for criminal prosecution in a timely manner.Confer with the District Attorney's Office to aid in the general preparation of cases.Maintain a court calendar.Operate computer systems for booking and filing queries, and history docket queries.Track cases sent to the DA for prosecution.Facilitate requests for follow-up investigations and evidence requests from the DA's Office and Superior Court judges.NOTE:
The eligible list generated from this recruitment will be used to fill current and future anticipated vacancies throughout the Sheriff's Office which may include extra-help, term, unclassified, and regular classified vacancies.
Education and Experience:
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:
Community Services Officer I:
One year of work experience requiring frequent public contact and the interpretation of codes, ordinances and regulations preferably including some prior work experience with a public safety agency.
Community Services Officer II:
Two years of experience performing work equivalent to a Community Services Officer I.
Knowledge of:Local and state laws, ordinances and codes related to public safety.Effective public and community relations techniques.Principles and practices of code enforcement.Organization of local government and concepts of public administration.Safety procedures and fire hazards.Skill/Ability to:Learn laws, codes, regulations and ordinances and interpret their application.Establish and maintain effective working relationships with community groups, community agencies, County departments, co-workers and the public.Make presentations to a community comprised of diverse interests, organizations and individuals.Learn standard broadcasting procedures of a police radio.Write clear, concise and accurate reports and correspondence.Type and perform basic data entry functions.Work independently and as part of a team.Read, comprehend and follow oral and written instructions.Think and act quickly in emergency and/or stressful situations.Walk, stand, sit, lift, bend and carry over extended periods during shift.Work indoors or outdoors in a variety of environments and weather conditions.Licensure/Certification:Some positions may require possession of a Class C California driver license or equivalent.Other Requirements:
Must pass a detailed background and/or criminal history review. Must be willing to wear an appropriate uniform and work weekends, holidays, evenings or other shift work.Open & Promotional. Anyone may apply.
Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, extra-help/limited term positions prior to the final filing date will receive five points added to their final passing score on this examination.
Responses to the supplemental questions on the application must be submitted. When completing the application and the supplemental questionnaire please note that neatness, clarity of expression, spelling, punctuation, grammar and completeness will be considered in the application review process.
Resumes are not accepted in lieu of submitting the required application materials.
The examination process will consist of an application appraisal/screening (pass/fail) based on the candidates’ application and responses to the supplemental questions. Candidates who pass the application appraisal/screening will be invited to a written exam (weight 100%). All tests will be held in San Mateo County, California. Applicants must participate at their own expense. Qualified applicants will be notified of the date, time and place of the tests. Applicants must adhere to the dates listed below. Applicant requests for alternate test dates and times will not be granted. Applicants successful on the written test will have their name placed on the eligible list which will be used to fill current and possible future vacancies.
Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations, or further evaluation of work experience may be conducted to group applicants by level of qualification.
All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination.
All examinations will be given in San Mateo County, California, and applicants must participate at their own expense.
IMPORTANT: Applications for this position will only be accepted online.
If you are currently on the County's website, you may click the ' Apply ' button above or below. If you are not on the County's website, please go to
https://jobs.smcgov.org/
to apply.
Online applications must be received by the Human Resources Department before midnight on the final filing date.
TENTATIVE RECRUITMENT TIMELINE:Final Filing Date:
Thursday, August 29, 2024Written Exam:
Saturday, September 21, 2024About the CountySan Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically and linguistically diverse communities.
The County of San Mateo is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.
County of San Mateo is an equal opportunity employer committed to fostering diversity, equity and inclusion at all levels.
HR Contact: Ximena Burns (08092024) (Community Services Officer – T073/T074)#J-18808-Ljbffr