Coordinator Casino Marketing II - MGM Springfield
MGM Resorts International - Springfield, Massachusetts, us, 01119![MGM Resorts International](/api/image?src=https%3A%2F%2Fgeneral-board-default.s3.us-east-2.amazonaws.com%2Fpublic%2Fimages%2Fdesk-360x180.webp&w=640&q=75&f=webp)
Work at MGM Resorts International
Overview
- Apply
Overview
YOU
to create unique and show-stopping experiences for our guests.THE JOB:The primary purpose of the
Coordinator Casino Marketing II
is to assist Guests and Casino Executives with all reservations and every aspect of the guests' stay. This position provides upbeat, personalized service from first guest contact until the reservation's completion for all shows, restaurants, and room accommodations.STARTING PAY:
$18 per hourTHE DAY-TO-DAY:Answer ACD (automatic call distribution) line in a friendly, professional, and timely manner.Practice telephone etiquette standards as established by Casino VIP department.Assist guests with booking and changing reservations and/or reservation inquiries.Book Casino hotel reservations.Book nightclub reservations, guest list and table reservations.Book golf reservations.Book Limousine reservations.Book cabana reservations.Book amenities.Book other reservations as assigned.Issue complementary amenities based upon specific casino guidelines for levels of play. Ability to read/understand and evaluate casino play.Suggest activities and book reservations as it pertains to guest entertainment, dining, and other services.Promote the company's outlets and amenities by educating guests on restaurants, shows, and other outlets such as spa, retail, and pool.Up-sell and cross-sell property amenities to guests company-wide.Ensure guest information is updated and accurate at all times (i.e., address, phone, guest profiles, and preferences).Settle accounts upon checkout to the correct folio in accordance with comp criteria and Casino Host input.Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.Assist casino hosts, VIP, Mlife, Special Events, Box Office, and other departments with information regarding casino guests.Provide excellent service consistent with the property's core service standards and brand attributes.Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment.Proactively seek to provide refined luxury service ensuring guest satisfaction.Meet the demands of a fast-paced environment by using good judgment and the ability to multi-task.Practice teamwork, create a positive work environment, greet fellow employees and thank them when they lend assistance.Maintain complete knowledge of and comply with all departmental policies, procedures, and standards.Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.Perform all duties as deemed necessary for the success of the department.Own all requests and complaints; resolve issues immediately and follow up to ensure the guest's satisfaction.Identify and report defects throughout the department; notify supervisors immediately of hazards, injuries, equipment or processes that negatively affect operations.Keep abreast of changes in procedures, policies, and information pertaining to the operation of both the department and property.REQUIREMENTS:1 Year of Casino ExperienceTHE IDEAL CANDIDATE:Takes pride in their workLooks forward to working with a team to provide positive experiencesDescribes themselves as detail-orientedEnjoys helping others and likes to make a good impressionCan handle multiple tasks at one timeProficient in Microsoft OfficeFamiliarity with SQL ServerAbility to work in a fast-paced environment and handle multiple deadlinesExcellent customer service skillsInterpersonal skills to effectively communicate with all business contactsAbility to effectively communicate in English, in both oral and written formsPERKS & BENEFITS:Wellness incentive programs to help you stay healthy physically and mentally.Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.Free meals in our employee dining room.Free parking on and off shift.Healthcare, financial, and time off benefits.Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.Are you ready to
JOIN THE SHOW ? Apply today!
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