Swap
CRM Marketing Manager
Swap - New York, New York, us, 10261
Work at Swap
Overview
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Overview
Swap is a leading software provider dedicated to empowering e-commerce brands with innovative, data-driven solutions. Our cutting-edge platform helps online retailers optimise their operations, enhance customer experiences, and drive growth. We are committed to fostering a collaborative and inclusive work environment where creativity and innovation thrive.
Check below to see if you have what is needed for this opportunity, and if so, make an application asap. About the Role As an CRM manager at Swap you will own the full CRM journey across our outbound efforts and existing customer base. You’ll have the freedom to choose the CRM platform of your choice to manage these email lists with the support of a creative team to help build out your CRM storytelling. You’ll be responsible for the streams and managing reporting to the executive leadership team to track monthly progress. There will also be collaboration required with broader overarching Swap Marketing storytelling. You’ll report directly into the CMO. What we’re looking for: Responsibilities Responsible for developing and managing CRM strategies that align with the overall marketing calendar, orchestrating the right messages at the right time to the right audience, and driving engagement and sales Understand and interpret customer data and drive actionable insights that will help optimize as well as improve retention for existing customers Engage collaboratively with the Analytics to establish KPIs and define the learning and testing agenda Stay up-to-date with industry trends, and perform regular, thorough market research and competitive analysis to identify best practices and innovation Work closely with the Product team to ensure alignment on CRM business needs and upcoming product improvements Requirements Minimum 2-3 years of CRM experience in e-commerce, Tech, retail, or agencies Experience with managing full CRM stream for outbound and inbound marketing campaigns Experience with building CRM streams from the ground up or the ability to do so Experience in customer acquisition, re-engagement and retention strategies (Experience in Performance Marketing is a plus) Team player with the ability to build strong relationships across Swap Great communicator, highly organized, self-motivated, and detail-oriented Self-starter who’s looking for a growth opportunity to lead their own department long-term Diversity & Equal Opportunities We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing. Seniority level
Seniority levelAssociate Employment type
Employment typeFull-time Job function
Job functionMarketing IndustriesSoftware Development and Technology, Information and Media Referrals increase your chances of interviewing at Swap by 2x Sign in to set job alerts for “Marketing Manager” roles.Marketing & Production Manager, Vogue Shopping New York City Metropolitan Area 6 days ago New York, NY $88,000.00-$110,000.00 1 week ago New York, NY $160,000.00-$185,000.00 2 weeks ago New York, NY $158,000.00-$223,000.00 2 weeks ago New York, NY $150,000.00-$180,000.00 2 weeks ago Assistant Vice President, Brand MarketingSenior Brand Marketing Manager, Women's Collection & LaurenGlobal Senior Manager, Brand Marketing, Vogue New York City Metropolitan Area 2 weeks ago New York, NY $128,000.00-$186,000.00 2 weeks ago New York, NY $72,000.00-$78,000.00 6 hours ago Manager, Marketing (L'Oreal Paris Cosmetics)Senior Director, Brand Marketing & Social - Ann Taylor New York, NY $150,000.00-$211,000.00 2 weeks ago New York City Metropolitan Area 3 weeks ago New York, NY $65,000.00-$80,000.00 2 weeks ago Manager, Marketing Strategist - The Orchard New York, NY $158,000.00-$223,000.00 2 weeks ago Senior Director, Creative Marketing & Strategy - The OrchardManager, International Marketing - Asia (NARS) New York, NY $93,480.00-$128,535.00 1 week ago Associate Director, Brand Partnerships - Columbia New York, NY $90,000.00-$100,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Check below to see if you have what is needed for this opportunity, and if so, make an application asap. About the Role As an CRM manager at Swap you will own the full CRM journey across our outbound efforts and existing customer base. You’ll have the freedom to choose the CRM platform of your choice to manage these email lists with the support of a creative team to help build out your CRM storytelling. You’ll be responsible for the streams and managing reporting to the executive leadership team to track monthly progress. There will also be collaboration required with broader overarching Swap Marketing storytelling. You’ll report directly into the CMO. What we’re looking for: Responsibilities Responsible for developing and managing CRM strategies that align with the overall marketing calendar, orchestrating the right messages at the right time to the right audience, and driving engagement and sales Understand and interpret customer data and drive actionable insights that will help optimize as well as improve retention for existing customers Engage collaboratively with the Analytics to establish KPIs and define the learning and testing agenda Stay up-to-date with industry trends, and perform regular, thorough market research and competitive analysis to identify best practices and innovation Work closely with the Product team to ensure alignment on CRM business needs and upcoming product improvements Requirements Minimum 2-3 years of CRM experience in e-commerce, Tech, retail, or agencies Experience with managing full CRM stream for outbound and inbound marketing campaigns Experience with building CRM streams from the ground up or the ability to do so Experience in customer acquisition, re-engagement and retention strategies (Experience in Performance Marketing is a plus) Team player with the ability to build strong relationships across Swap Great communicator, highly organized, self-motivated, and detail-oriented Self-starter who’s looking for a growth opportunity to lead their own department long-term Diversity & Equal Opportunities We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing. Seniority level
Seniority levelAssociate Employment type
Employment typeFull-time Job function
Job functionMarketing IndustriesSoftware Development and Technology, Information and Media Referrals increase your chances of interviewing at Swap by 2x Sign in to set job alerts for “Marketing Manager” roles.Marketing & Production Manager, Vogue Shopping New York City Metropolitan Area 6 days ago New York, NY $88,000.00-$110,000.00 1 week ago New York, NY $160,000.00-$185,000.00 2 weeks ago New York, NY $158,000.00-$223,000.00 2 weeks ago New York, NY $150,000.00-$180,000.00 2 weeks ago Assistant Vice President, Brand MarketingSenior Brand Marketing Manager, Women's Collection & LaurenGlobal Senior Manager, Brand Marketing, Vogue New York City Metropolitan Area 2 weeks ago New York, NY $128,000.00-$186,000.00 2 weeks ago New York, NY $72,000.00-$78,000.00 6 hours ago Manager, Marketing (L'Oreal Paris Cosmetics)Senior Director, Brand Marketing & Social - Ann Taylor New York, NY $150,000.00-$211,000.00 2 weeks ago New York City Metropolitan Area 3 weeks ago New York, NY $65,000.00-$80,000.00 2 weeks ago Manager, Marketing Strategist - The Orchard New York, NY $158,000.00-$223,000.00 2 weeks ago Senior Director, Creative Marketing & Strategy - The OrchardManager, International Marketing - Asia (NARS) New York, NY $93,480.00-$128,535.00 1 week ago Associate Director, Brand Partnerships - Columbia New York, NY $90,000.00-$100,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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