Communications and Enrollment Analyst
Driscoll Children's Hospital - Corpus Christi, Texas, United States, 78417![Driscoll Children's Hospital](/api/image?src=https%3A%2F%2Fgeneral-board-default.s3.us-east-2.amazonaws.com%2Fpublic%2Fimages%2Fdesk-360x180.webp&w=640&q=75&f=webp)
Work at Driscoll Children's Hospital
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Overview
Thank you for your interest in joining our team! Please review the job information below.
GENERAL PURPOSE OF JOB
The Enrollment Analyst is responsible for developing and implementing Enrollment projects to improve member experience. The Communications and Enrollment Analyst is responsible for reporting member feedback to continuously improve Health Plan services across all departments. The Communications and Enrollment Analyst is responsible for analyzing project and enrollment metrics and reporting to leadership for oversight.
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be all-inclusive; employees will perform other reasonably related business duties as assigned by the immediate supervisor and/or health plan administration, as required.
General Duties:Maintains utmost level of confidentiality at all times.Adheres to Health System and Health Plan policies and procedures.Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines.Performs all other tasks as assigned by upper management.Adheres to department policies, procedures and guidelines.
Enrollment Responsibilities:
Analyst reports to the Communications Manager in the Driscoll Health Plan. Positions in these classes may perform any or all of the below listed duties. These should be interpreted as examples of the work and are not necessarily all-inclusive.
Enrollment Analyst:
In this position, individuals perform the full range of assigned tasks under minimal supervision, while exercising discretion and independent judgement within established procedures. Examples of responsibilities include:Implement and execute Enrollment projects such as Texting program, email campaigns, surveys, and phone callsAnalyze member feedback and recommend changes/updates to Health Plan proceduresCarefully examine information provided by members and ask clarifying questions to customize the member experienceLeverage feedback for continuous improvement to the Health Plan onboarding processDevelop a deep understanding of member's health objectivesEnsure members receive superior customer serviceCollaborate with other departments to customize their onboarding experience
Training ResponsibilitiesAttends training as required by Driscoll Health System, HHSC contract requirements and URAC standards.Familiarizes one's self with tools and reference material are available for use when responding to Member and Provider inquiries.Attends all training for staff upon new hire, annually and as required.
EDUCATION AND/OR EXPERIENCE
Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying.Two-year degree or Associates Degree; minimum 5 years of related experience and/or training with High School Diploma; or equivalent combination of education and experience.Proficiency with Microsoft Excel and Word.Advanced experience with health insurance and managed care principles.Experience with analyzing metrics and summarizing data.