Sr. Customer Marketing Specialist
Highspot - Seattle, Washington, us, 98127![Highspot](/api/image?src=https%3A%2F%2Fgeneral-board-default.s3.us-east-2.amazonaws.com%2Fpublic%2Fimages%2Fdesk-360x180.webp&w=640&q=75&f=webp)
Work at Highspot
Overview
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Overview
Lead the flawless execution of Highspot’s customer advocacy programs that will improve customer engagement, retention, and overall health of our customer accounts while ensuring existing advocates are leveraged for the most appropriate activities.Plan and execute in-person regional customer user group meetings to foster community engagement and gather valuable feedback.Organize bi-yearly Advocate webinars and/or newsletters for continuous learning and engagement in our Advocate community.Facilitate Peer Learning Circles (PLCs) to foster Advocate knowledge exchange and collaboration.Lead a monthly one-to-many reference call with a group of prospects and an Advocate.Implement quarterly rewards and recognition programs to acknowledge Advocate contributions.Drive Spark Community Advocate Hub enhancements for improved user experience and participation.Drive significant business impact through these advocacy programs – including influencing net new pipeline, renewals, and cross-sell, as well as customer adoption and active usage.Strong ability to connect quantitative and qualitative insights and analysis from customer advocacy programs and continuously strive to optimize and improve investments.Collaborate across the community, marketing, account management and services teams to ensure alignment and growth of our advocacy efforts.Ensure there are no gaps or oversights in the customer advocacy program that could impact its effectiveness.Your Background
3+ years of prior marketing, customer marketing or advocacy experience.Strong experience with MarCom tech, including Salesforce, Marketo.Team player with a strong desire to learn and an ambitious professional drive.Detail-oriented with strong attention to flawless execution of marketing campaigns.Ability to manage multiple projects in a fast-paced environment and meet firm deadlines.Creative problem-solver with a desire to assist in end-to-end execution of events.Strong project management skills with the ability to collaborate with multiple stakeholders.Excellent verbal and written communication and presentation skills.Passion for the marketing industry and its best practices.Compensation and BenefitsBase salary range: $99,000 - $147,000. Employees are eligible to receive stock options and may also receive other forms of compensation. The above represents total expected compensation for this role. Actual compensation will depend on various job-related factors, including, but not limited to, location, experience, and job qualifications.Highspot also offers the following employee benefits for this position:Comprehensive medical, dental, vision, disability, and life benefitsHealth Savings Account (HSA) with employer contribution401(k) Matching with immediate vesting on employer matchFlexible PTO8 paid holidays and 5 paid days for Annual Holiday WeekQuarterly Recharge Fridays (paid days off for mental health recharge)18 weeks paid parental leaveAccess to Coaches and Therapists through Modern Health2 volunteer days per yearCommuting benefitsEqual Opportunity StatementWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button.
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