Aeg Worldwide Inc
Director, Client Services (Music Clubs) - AXS
Aeg Worldwide Inc - Los Angeles, California, United States, 90079
Work at Aeg Worldwide Inc
Overview
- View job
Overview
Director, Client Services (Music Clubs) - AXS Join to apply for the
Director, Client Services (Music Clubs) - AXS
role at
Aeg Worldwide Inc Director, Client Services (Music Clubs) - AXS 18 hours ago Be among the first 25 applicants Join to apply for the
Director, Client Services (Music Clubs) - AXS
role at
Aeg Worldwide Inc AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.
The following information provides an overview of the skills, qualities, and qualifications needed for this role.
We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.
The Role
AXS is seeking a Director, Client Services to join our Music Clubs division in Los Angeles. The Director Client Services, Clubs oversees critical elements of the day to day operation of the department, including the supervision of senior Client Services staff, enforcing company policies, ensuring compliance with configuration and financial best practices, implementing new clients, leading hiring/training processes (both for new hires and as part of the continuing education of the staff), executing bulk/financial processes, and actively participating in major department activities. Reporting to the General Manager, Clubs, this position also participates in planning and execution of all department initiatives.
What Will You Do?
Works to resolve escalated product and service-related issues, fosters positive client relationships, and helps to ensure our high service standards are met by all staff. May oversee the Client Services portion of the implementation process for all new AXS clients, including assessing the contract requirements, establishing event, offer, and fee rules, and participating in the initial configuration of all event related system elements. Takes a leadership role in division initiatives, special projects, custom configurations, and the roll out of new products and processes that directly impact our clients and their events. Recruits, selects, and conducts orientation for Client Services staff at all levels. Trains, gives assignments, coaches, counsels, and disciplines employees. Communicates job expectations to the staff. Plans, monitors, conducts appraisals, and reviews job contributions; consults on compensation actions. Enforces policies and procedures. Ensures best practices and financial standards are communicated to clients and implemented/validated by the staff. Implements and enforces productivity, quality, and customer service standards. Resolves problems, identifies service trends, recommends and tests system improvements, and implements changes. Updates job knowledge by participating in educational opportunities, reads professional publications, maintains personal networks, and participates in professional organizations.
What Will You Bring?
6-8 years of Ticketing company, promoter, venue or agency experience Experience in leading a high functioning customer service team Advanced live event programming experience across multiple venue/event types Strong leadership, coaching, and personnel management skills Committed to collaboration and teamwork Committed to ongoing education and skills development to stay on top of technical advances Mastery of problem solving and decision making skills in a high pressure environment Ability to balance day to day operational needs with big picture, long-term planning
Pay Scale:
$91,604-$132,612
Bonus:
This position is eligible for a bonus under the current bonus plan requirements.
Benefits: Full-time:
We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.
What’s in it for You?
Extraordinary People – we’re not kidding! Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world. Opportunities for learning and leveling up through training and education reimbursement.
More About AXS
AXS, a subsidiary of AEG, sells millions of tickets each year for over 500 premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Clients include First Avenue, USGA, Red Rocks Amphitheatre, Crypto.com Arena, Coachella, Stagecoach, The O2, and B.League (Japan).
Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves "Fanatix") who create groundbreaking products and services in a fun, fast-paced environment.
To learn more about our culture and values, visit: https://solutions.axs.com/careers/
More About AEG
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.
We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.
AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.Seniority level
Seniority levelDirector Employment type
Employment typeFull-time Job function
Job functionBusiness Development and Sales IndustriesBusiness Consulting and Services Referrals increase your chances of interviewing at Aeg Worldwide Inc by 2x Get notified about new Director of Client Services jobs in
Los Angeles, CA . Inglewood, CA $120,000.00-$150,000.00 4 months ago Los Angeles, CA $134,000.00-$167,000.00 2 weeks ago Los Angeles, CA $91,604.00-$132,612.00 1 month ago Long Beach, CA $140,000.00-$185,000.00 1 month ago Director, Client Services (Music Clubs) - AXSVice President, Communications and Client ServicesAffordable Housing Community Director - Non-Exempt (REF9642A) Los Angeles Metropolitan Area 2 weeks ago Director of Client Development - Emerging Companies & Venture Capital (Hybrid)Affordable Housing Community Director - Non-Exempt (REF9771H)Director, Production Operations NBC4 & T52 Los AngelesClient Acquisition & Expansion Vice President Los Angeles Metropolitan Area $100,000.00-$125,000.00 1 month ago Affordable Housing Community Director - Non-Exempt (REF9554L)Associate Director, eDiscovery Resources Los Angeles, CA $164,000.00-$260,000.00 13 hours ago Account Director, Brand Partnerships - Entertainment Los Angeles, CA $250,000.00-$350,000.00 1 month ago Account Director, Brand Partnerships - Technology Los Angeles, CA $250,000.00-$350,000.00 1 month ago Account Director, Content (Film/Television/Streaming)Account Director, Brand Partnerships - Gaming Los Angeles, CA $250,000.00-$350,000.00 1 month ago Account Director, Brand Partnerships - Video Los Angeles Metropolitan Area $100,000.00-$125,000.00 19 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Director, Client Services (Music Clubs) - AXS
role at
Aeg Worldwide Inc Director, Client Services (Music Clubs) - AXS 18 hours ago Be among the first 25 applicants Join to apply for the
Director, Client Services (Music Clubs) - AXS
role at
Aeg Worldwide Inc AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.
The following information provides an overview of the skills, qualities, and qualifications needed for this role.
We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.
The Role
AXS is seeking a Director, Client Services to join our Music Clubs division in Los Angeles. The Director Client Services, Clubs oversees critical elements of the day to day operation of the department, including the supervision of senior Client Services staff, enforcing company policies, ensuring compliance with configuration and financial best practices, implementing new clients, leading hiring/training processes (both for new hires and as part of the continuing education of the staff), executing bulk/financial processes, and actively participating in major department activities. Reporting to the General Manager, Clubs, this position also participates in planning and execution of all department initiatives.
What Will You Do?
Works to resolve escalated product and service-related issues, fosters positive client relationships, and helps to ensure our high service standards are met by all staff. May oversee the Client Services portion of the implementation process for all new AXS clients, including assessing the contract requirements, establishing event, offer, and fee rules, and participating in the initial configuration of all event related system elements. Takes a leadership role in division initiatives, special projects, custom configurations, and the roll out of new products and processes that directly impact our clients and their events. Recruits, selects, and conducts orientation for Client Services staff at all levels. Trains, gives assignments, coaches, counsels, and disciplines employees. Communicates job expectations to the staff. Plans, monitors, conducts appraisals, and reviews job contributions; consults on compensation actions. Enforces policies and procedures. Ensures best practices and financial standards are communicated to clients and implemented/validated by the staff. Implements and enforces productivity, quality, and customer service standards. Resolves problems, identifies service trends, recommends and tests system improvements, and implements changes. Updates job knowledge by participating in educational opportunities, reads professional publications, maintains personal networks, and participates in professional organizations.
What Will You Bring?
6-8 years of Ticketing company, promoter, venue or agency experience Experience in leading a high functioning customer service team Advanced live event programming experience across multiple venue/event types Strong leadership, coaching, and personnel management skills Committed to collaboration and teamwork Committed to ongoing education and skills development to stay on top of technical advances Mastery of problem solving and decision making skills in a high pressure environment Ability to balance day to day operational needs with big picture, long-term planning
Pay Scale:
$91,604-$132,612
Bonus:
This position is eligible for a bonus under the current bonus plan requirements.
Benefits: Full-time:
We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.
What’s in it for You?
Extraordinary People – we’re not kidding! Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world. Opportunities for learning and leveling up through training and education reimbursement.
More About AXS
AXS, a subsidiary of AEG, sells millions of tickets each year for over 500 premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Clients include First Avenue, USGA, Red Rocks Amphitheatre, Crypto.com Arena, Coachella, Stagecoach, The O2, and B.League (Japan).
Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves "Fanatix") who create groundbreaking products and services in a fun, fast-paced environment.
To learn more about our culture and values, visit: https://solutions.axs.com/careers/
More About AEG
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.
We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.
AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.Seniority level
Seniority levelDirector Employment type
Employment typeFull-time Job function
Job functionBusiness Development and Sales IndustriesBusiness Consulting and Services Referrals increase your chances of interviewing at Aeg Worldwide Inc by 2x Get notified about new Director of Client Services jobs in
Los Angeles, CA . Inglewood, CA $120,000.00-$150,000.00 4 months ago Los Angeles, CA $134,000.00-$167,000.00 2 weeks ago Los Angeles, CA $91,604.00-$132,612.00 1 month ago Long Beach, CA $140,000.00-$185,000.00 1 month ago Director, Client Services (Music Clubs) - AXSVice President, Communications and Client ServicesAffordable Housing Community Director - Non-Exempt (REF9642A) Los Angeles Metropolitan Area 2 weeks ago Director of Client Development - Emerging Companies & Venture Capital (Hybrid)Affordable Housing Community Director - Non-Exempt (REF9771H)Director, Production Operations NBC4 & T52 Los AngelesClient Acquisition & Expansion Vice President Los Angeles Metropolitan Area $100,000.00-$125,000.00 1 month ago Affordable Housing Community Director - Non-Exempt (REF9554L)Associate Director, eDiscovery Resources Los Angeles, CA $164,000.00-$260,000.00 13 hours ago Account Director, Brand Partnerships - Entertainment Los Angeles, CA $250,000.00-$350,000.00 1 month ago Account Director, Brand Partnerships - Technology Los Angeles, CA $250,000.00-$350,000.00 1 month ago Account Director, Content (Film/Television/Streaming)Account Director, Brand Partnerships - Gaming Los Angeles, CA $250,000.00-$350,000.00 1 month ago Account Director, Brand Partnerships - Video Los Angeles Metropolitan Area $100,000.00-$125,000.00 19 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr