Marketing Manager - Customer & Community Job at Obsidian Security...
Obsidian Security - Palo Alto, CA, United States, 94306
Work at Obsidian Security
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Overview
Job Description
Obsidian Security was founded in 2017 to solve the unaddressed blindspot of SaaS Security. SaaS applications provide the tools employees need to succeed and hold the business' most critical information. If those tools become unavailable or that data is jeopardized, there is a detrimental impact on the organization.
Obsidian proudly offers the industry's most comprehensive and powerful SaaS defense solution. We are committed to solving the challenge of SaaS Security for our customers as efficiently and effectively as possible.
We're a passionate team optimizing for impact by solving some of the biggest challenges in cybersecurity today. We listen closely to our customers, iterate quickly, and (over) deliver to delight them. Working at Obsidian means contributing to an industry-leading cybersecurity product in an environment where customer satisfaction, privacy, and data ethics are paramount.
Obsidian Security is looking for a Marketing Manager to own our Customer and Community engagement on social media. We're looking for a strategic, creative, and data-driven social media professional who can craft compelling narratives, grow brand awareness, and deepen engagement across our social channels. The ideal candidate thrives in a fast-paced environment, has a pulse on the latest trends in social storytelling, and brings a sharp editorial eye and a collaborative mindset.
Responsibilities- Actively participate in key industry spaces — Reddit, LinkedIn, security Slack groups, Discord, and in-person events — to listen, engage when appropriate, and bring back actionable market and messaging insights.
- Build and execute programs to generate customer reviews on key platforms (e.g., G2, Gartner Peer Insights, TrustRadius). Set and hit monthly review targets, ensuring quality and authenticity in what's published.
- Identify and engage with relevant YouTubers, podcasters, and industry voices. Run structured outreach and collaboration programs that are repeatable and scalable.
- Launch and manage Obsidian's owned community presence in the right channels (e.g., private Slack or Discord). Define engagement strategies, seed early discussion, and scale membership with a clear value proposition.
- Develop lightweight feedback loops with customers and community members to collect ongoing insights on product perception, pain points, and positioning — and synthesize these for internal teams.
- Run programs to co-create community-driven content — including AMAs, interviews, customer spotlights, and user-generated posts — to increase trust and organic engagement.
- Deep familiarity with cybersecurity — You have a passion for the industry and feel at ease discussing cybersecurity topics for extended periods of time, staying up to date with the latest trends, threats, and innovations.
- Know how online communities and influencers shape buyer behavior. 4+ years in community, customer marketing, or advocacy roles — ideally in B2B tech or cybersecurity.
- Strong communication skills — both in writing and in person — with the ability to represent the brand authentically.
- Comfortable being externally visible and engaging with technical audiences.
- Experience managing influencer programs or working with creators (bonus: YouTube or podcast partnerships).
- Track record of building or growing engaged communities in relevant channels.
- Strategic mindset and data driven — you know how to connect day-to-day interactions to broader brand and revenue goals.
Pay Transparancy
Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location, as well as the knowledge, skills and experience of the candidate. In addition to a competitive base salary, this position is eligible for equity awards and may be eligible for incentive compensation based on factors such as experience, skills, and location.
At Obsidian, we are proud to be an equal-opportunity employer. We value diversity and hire for talent, passion, and compassion. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization. If you have a need that requires accommodation, please contact accommodations@obsidiansecurity.com
Information collected and processed as part of any job applications you choose to submit is subject to Obsidian's Applicant Privacy Policy.
Employee Benefits:
Our competitive benefits packages are designed to support our employees' well-being, both at work and at home. Our US based employees enjoy:
- Competitive compensation with equity and 401k
- Comprehensive healthcare with dental and vision coverage
- Flexible paid time off and paid holiday time off
- 12 weeks of new parent or family leave
- Personal and professional development resources
For more details on our US benefits, or for information on our international benefits, please see here.