Fashion Island - Part-Time Key Holder
Rhone - Newport Beach, California, United States, 92663Work at Rhone
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Overview
Founded in 2014, Rhone is a performance lifestyle brand dedicatedto championing mental fitness. Engineered for optimal style,comfort, and performance, our clothing is designed to enhanceevery aspect of the active individual's life. Led by brothersNate & Ben Checketts, Rhone is fueled by a clear vision:positively impacting lives through a commitment to physical andmental fitness, inspiring community, and craftingperformance-driven products. Rhone's purpose is straightforwardyet impactful: to inspire those who challenge themselves in theirrelentless pursuit of progress. In addition to a robustE-commerce business and a strong wholesale presence, Rhonecurrently has 15 retail stores across the U.S., all of which areused for building community through various initiatives such asthe brand's signature Mind & Muscle events. More information canbe found at www.rhone.com ( https://www.rhone.com )
About the role:
The Retail Key Holder will work on the frontlines ensuring thatevery customer has a positive and comfortable experience. Theywill be an ambassador of Rhone and a representation of itsprinciples (Gritty, Responsible, Evolving, Authentic, and TeamCentered). The Key Holder will oversee other team members andopen and close the store as needed. They should have a passionfor fitness and living a healthy lifestyle.
What you'll do:
* Act as the leader on the floor, driving store vision andpurpose on the floor, as well as acting as the point of contactfor all customer service and operational questions
* Mentor team members by being visible and setting an example forwhat great customer experience and product knowledge looks like
* Deliver in-the-moment feedback and recognition to Retail SalesAssociates as needed, both new and tenured
* Foster and support a productive employee culture* Gather feedback from customers, store team members, and viaobservation to report to store management team
* Deliver results while putting the customer first and applyingan omni-channel mindset
* Build relationships with customers, team members and businesspartners
* Be a Rhone product knowledge expert educating customers onfeatures and benefits
* Assess the customer's individual needs providing productrecommendations
* Maintain presentation of the sales floor, product, signage, anddisplays in accordance with Rhone's visual merchandisingstandards
* Work with store management to ensure shipping and receiving areprocessed in accordance with Company standards
* Maintain a neat and organized stockroom in accordance withRhone's organizational standards
* Take initiative by jumping in on any task, asking questions andsharing ideas
* Demonstrate inclusive behavior across team and customers
What you'll bring:
* Strong interpersonal communication and customer service skills* Strong organizational, time management and multitasking skills* A positive attitude and an upbeat personality* The ability to utilize technology effectively and engage withcustomers and your team to meet goals
* The willingness to learn, be open to feedback and takes actionas required
* Ability to learn procedural knowledge acquired throughon-the-job training
* Ability to handle customer interactions and potentialissues/concerns courteously and professionally
* Ability and desire to work in a tight-knit team environment
Job Requirements:
* Willing to work a flexible schedule including evenings,weekends, and holidays
* Available to work a minimum of 3 4-hours shifts per week* Must adhere to scheduled shifts with punctuality* Ability to lift 25 pounds* Comfortable climbing ladders, moving around regularly, andstanding for extended periods
* Must be legally authorized to work in the United States* Must be 18 years of age or older
What you'll get:
* Generous clothing discount and quarterly clothing allowance* Paid Sick Time* Bonus Incentive Program* 10 Company Holidays annually* 401(k) plan with Company matching (limited)
Other details:
* Primary location: Fashion Island, Newport Beach, CA* Reports to: Store Manager* The hourly pay range for this role is 17-$23 per hour
Rhone Apparel, Inc is an equal-opportunity employer and iscommitted to providing a workplace free from harassment anddiscrimination. We are committed to recruiting, hiring, trainingand promoting qualified people of all backgrounds, and make allemployment decisions without regard to any protected status." />