Senior Subscriber Communications Manager
Nautilus Solar - Trenton, New Jersey, United States,Work at Nautilus Solar
Overview
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Overview
Build a sustainable subscriber communication strategy.Develop and grow the Nautilus Solar Energy subscriber voice and brand.Create effective communications that build a sense of community, highlight collective impact, and differentiate Nautilus as the community solar partner of choice.Lead internal and external subscriber content creation as necessary.Establish and refine the subscriber communication infrastructure.Establish KPIs and tracking dashboards to support subscriber retention.Optimize subscriber communications to properly manage the subscriber’s “mailbox” creating a sense of community but not over-communicating.Manage the Social Media Associate in building a subscriber community in each state.Indirectly manage the Digital Marketing Analyst to deploy subscriber email and text communications promptly and effectively.Write and deploy effective communications for routine matters, account billing, engagement efforts, and operational matters.Demonstrate a customer-first mentality ensuring all communications are optimized with voice-of-customer insights.Identify new ways to reduce enrolled and active customer turnover.Work collaboratively to hold subscriber turnover to
Minimum Requirements
College degree – Communication, Marketing, or Account Management majors preferred.5-7 years of customer communication experience.Ability to work independently in a team-oriented and fast-paced entrepreneurial environment.Understanding of CAN-SPAM and A2P 10DLC rules and regulations.Excellent written and verbal communication skills.Strong understanding of customer retention best practices and how to mitigate turnover risk.Strong understanding of CRM/Subscriber database optimization to facilitate automated workflows and customer record maintenance.Aware of and interested in renewable energy preferred.Unrestricted authorization to work in the U.S.Benefits
401(k) offered with employer match.Pro-rated PTO accrual.
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