RN Clinical Communications Coordinator - Transplant
Houston Methodist - Houston, Texas, United States, 77246![Houston Methodist](/api/image?src=https%3A%2F%2Fgeneral-board-default.s3.us-east-2.amazonaws.com%2Fpublic%2Fimages%2Fdesk-360x180.webp&w=640&q=75&f=webp)
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Overview
PEOPLE ESSENTIAL FUNCTIONSServes as the voice of the department through frontline, telephonic communication for all phases of transplant. Role models interprofessional communication, using therapeutic communication, which includes active listening and teaching, to establish a relationship with patients and families. Identifies and responds to the clinical, psychosocial, and economic needs of the transplant patient/family/caregiver during all phases of transplantation and communicates the plan of care.Communicates with candidates, referring physicians, other health care providers, payors, and transplant team members regarding the patient's status and maintains communication as needed. Provides telephonic patient education in the areas of transplant and organ donation.Fosters a teamwork approach in all interactions with peers and team members. Anticipates needs of other team members; proactively offers assistance. Serves as a resource for referring physician activities. Contributes to improving department score for employee satisfaction/engagement.
SERVICE ESSENTIAL FUNCTIONSFollows the patient and family-centered care standards, as outlined in the Houston Methodist Professional Nursing Practice document. Practices in a manner that is congruent with cultural diversity and inclusion principles. Coordinates with the interprofessional healthcare team the evaluation process for potential transplant candidates. Contributes to meeting patient satisfaction measures.Advocates on patient/family's behalf to identify and resolve clinical and ethical concerns, utilizing appropriate resources. Assesses candidate/family/caregiver educational deficits for all phases of the transplant process. Provides additional education via phone as indicated by assessment. Provides education and appropriate resources regarding disease processes, potential candidacy, living donation options, OPTN/UNOS regulations, organ allocation, waiting phase, transplant process, and Candidate/Family/Caregiver responsibilities throughout the transplant process.Ensures the patient and referring physician are informed in writing of transplant referral and evaluation processes.Collects and reviews data pertinent to recipients' health and organ function per protocol and as needed in follow-up. Communicates critical lab data and diagnostic results to transplant physician/health care provider. Arranges for consultations, diagnostic procedures, and hospitalization when indicated. Ensures antibody screen is obtained regularly per transplant center protocol (if applicable to organ). Identifies the need for candidate re-evaluation and initiates when appropriate.
QUALITY/SAFETY ESSENTIAL FUNCTIONSIdentifies appropriate candidates upon referral and interacts with appropriate staff. Identifies requirements for candidate evaluation, including possible co-morbidities, potential problems, abnormal diagnostic findings, and/or significant changes and evaluates as indicated. Identifies absolute and relative contraindications to transplantation and communicates all findings with the transplant team.Provides patients with updates on candidate listing status per OPTN/UNOS regulations and center requirements.Follows the standards of care related to the nursing process, as outlined in the Houston Methodist Professional Nursing Practice document. Observes, monitors, assesses patient status, and reports to the appropriate health care provider. Provides and maintains comprehensive documentation of all calls received and facilitated via the communication center. Ensures timely resolution of all calls.Follows the standards related to regulatory requirements and professional practice as outlined in the Houston Methodist Professional Nursing Practice document. Maintains and submits accurate data for hospital-based statistics and regulatory agencies such as UNOS/UNET, CMS, and Medicaid to ensure proper department financial management, compliance with all governmental reporting requirements, and proper quality outcomes monitoring. Contributes to meeting department and organ program targets for quality, compliance, and safety.
FINANCE ESSENTIAL FUNCTIONSValidates patient's insurance authorization for inpatient and outpatient transplant referral processes. Obtains/Provides clinical information to financial team/insurance carriers to support medical necessity for transplant evaluation. Coordinates with the interprofessional team for timely financial approvals.Displays self-motivation to independently manage time effectively, timely document care, minimize incidental overtime, and prioritize daily tasks. Contributes to meeting department and organ program targets for financial measures.
GROWTH/INNOVATION ESSENTIAL FUNCTIONSParticipates and contributes in department initiatives for quality and process/performance improvement. Works in collaboration with the team to provide solutions by participating in department projects and shared governance activities.Identifies own learning needs and actively seeks educational opportunities, both formal and informal, to meet those needs. Applies evidence-based practice to daily work, such as reviewing the professional literature and attending professional meetings and sharing with colleagues. Completes and updates the My Development Plan on an ongoing basis.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.EDUCATIONBachelor's degree or higher from an accredited School of Nursing
WORK EXPERIENCEOne year nursing healthcare experience
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