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Job Description

Job Summary

The Technical Writer is responsible for writing and maintaining documentation for PrismHR products. The Technical Writer works closely with Product Managers and SMEs to develop customer-facing content and uses MadCap Flare to author and publish online help and release notes.

Responsibilities

1. Author content using MadCap Flare.
2. Research product information by attending standups and working with Quality Assurance Engineers, Product Managers, and Subject Matter Experts.
3. Leverage tools such as Jira, Confluence, Salesforce, and TestRail to understand issues and develop documentation.
4. Capture end-user and administrative tasks performed in PrismHR products and their expected results.
5. Manage documentation drafts and the flow of information during development and testing.
6. Collaborate with teammates.
7. Participate in Agile development processes and influence product enhancements based on customer needs.
8. Manage PrismHR documentation with varying priorities and deadlines within bi-weekly/monthly sprints.
9. Use revision and source control effectively within a team setting.
10. Act as an ambassador of collaboration within and across the organization, sharing knowledge in areas of expertise.
11. Other duties or projects may be assigned as needed.

Qualifications

• Superior oral and written communication skills.
• Ability to quickly learn, analyze, understand, and communicate complex technical concepts in a clear and concise manner.
• Technically curious and motivated to understand PrismHR functionality.
• Ability to prioritize while taking direction from management.
• Proactive at removing impediments with a “get the job done” attitude.
• Flexible and able to work well under pressure and adapt to shifting deadlines.
• Must be a team player.
• BS/BA in related fields such as Computer Science, Communications, English, or Technical Writing.
• Minimum 4 years of experience as a Technical Writer for complex software systems, preferably in a SaaS or web-based environment.
• Experience with Visio or other flowcharting software.
• Proficiency with MadCap Flare is required.

PrismHR is a fast-paced SaaS company providing cloud-based payroll software, professional services, and access to HR and employee benefits applications via our Marketplace platform.

Equity and Program/Affirmative Action Plan

We foster an inclusive environment where talents are valued and employees are empowered to reach their potential. We are committed to diversity, inclusion, and creating a workplace where everyone feels a sense of belonging. We encourage applicants from under-represented groups and promote fair opportunities for all.

As an Equal Opportunity and Affirmative Action Employer, we base employment decisions on qualifications and do not discriminate unlawfully based on race, color, religion, sex, gender identity, expression, age, disability, medical conditions, genetic information, veteran status, or other protected categories.

We comply with all applicable laws and prohibit unlawful discrimination in our operations.

Additional Information

For privacy information, see our privacy statement at https://www.prismhr.com/about/privacy.

PrismHR provides accommodations for individuals with disabilities during the application process. If needed, contact us at taglobal@prismhr.com with your request, indicating "Accommodation" in the subject line.

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