Apple is hiring: Technical Writer Strategist in Austin
Apple - Austin, TX, United States, 78716
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Overview
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Overview
Technical Writer Strategist
Location: Austin, Texas, United States
Support and Service
Summary
Posted: May 22, 2025
Role Number: 200606052
Imagine what you could do here. At Apple, new ideas quickly turn into innovative products, services, and customer experiences. Bring passion and dedication to your role, and you could achieve great things. From day one, you'll have the opportunity to contribute significantly within our AppleCare Digital team.
As part of the AppleCare Digital group, we help customers worldwide maximize their Apple product experience. We collaborate to create content that assists customers and advisors in finding answers efficiently and effectively.
Description
As a writer-strategist, your responsibilities include planning and creating support content that is accessible, usable, and understandable. You will work closely with SEO specialists, project managers, and designers, and conduct content reviews with engineering, marketing, and legal teams. Critical thinking about content structure, relevance, customer use, and discoverability is essential. You will identify content gaps, propose solutions based on data, and develop content plans. You will also monitor KPIs to assess and optimize content performance, sharing progress and results with stakeholders and senior management.
Minimum Qualifications
- At least 3 years of relevant experience with a BA/BS in technical writing or related field
- Strong communication, collaboration, and organizational skills
- Experience partnering with engineering and marketing teams to develop content
- Proven ability to produce user-focused technical content
- Experience managing content strategies and utilizing data for decision-making
- Understanding of usability principles and structured authoring, including AI support
- Ability to manage change requests effectively and resolve issues promptly
- Capability to handle multiple projects simultaneously under tight deadlines
- Knowledge of content management KPIs
- Diplomatic interpersonal skills and adaptability to various work styles
Preferred Qualifications
- Over 6 years of relevant experience with a Master’s degree in a related field
- Experience creating content for various platforms including desktop and mobile
- Familiarity with single-source content and CMS
- Ability to synthesize diverse content requests and data into cohesive plans
- Experience with style guides and writing for global, accessible audiences
- Strong organizational skills and a track record of transparent content project management
Apple is an equal opportunity employer committed to diversity and inclusion. We promote equal opportunity for all applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. Learn more about your EEO rights here.
We do not discriminate or retaliate against applicants discussing compensation. Apple participates in the E-Verify program where required by law. For more information, see E-Verify.
We are committed to providing reasonable accommodations for applicants with disabilities. Learn more about our policies on accommodations and drug-free workplaces. We consider qualified applicants with criminal histories in accordance with applicable laws. For San Francisco applicants, review the local Fair Chance Ordinance. In Massachusetts, lie detector tests are prohibited as a condition of employment.
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