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Senior User Experience (UX) Insights Manager

Founded on a simple belief – do what’s right for our clients and our people. TrueBridge leverages proven talent identification, attraction, and screening solutions to match highly qualified IT and business professionals with great opportunities.

We made the Staffing Industry Analyst's 'Fastest Growing' list in 2013, 2014, and 2015.

Summary:

In this role, you’ll work with customers and collaborate with our retail experience team to uncover insights that lead to innovation and outstanding customer experiences. We’re looking for someone with experience in lab-based and field research methods and a proven track record of uncovering actionable insights. This researcher will significantly impact our business by executing innovative, influential user research that shapes the retail customer experience for Nike. The researcher will collaborate with product managers, executives, designers, the brand, and other researchers across Nike to drive the vision and execution for increasing customer engagement in our brick-and-mortar stores. We seek a strong user advocate with excellent communication skills, deep knowledge of research methodologies, experience in both brick-and-mortar and e-commerce environments, and the ability to introduce new approaches when appropriate.

Responsibilities:

• Develop a deep understanding of our customers, business objectives, and company mission.
• Maintain consistent, clear, and actionable customer advocacy.
• Collaborate with product teams—including designers, product managers, and experience leaders—to design and deliver tools and experiences that support best-in-class retail journeys. Your role will be to:
• Apply various research methods to drive consumer insights at every stage of design and development, from early concept development to lab prototyping to live in-store experiences.
• Plan and execute research activities end-to-end, including consumer recruitment, research design, moderation/facilitation, and synthesis.
• Deliver actionable insights through impactful presentations to influence product decisions and design deliverables.
• Maintain open and timely communication with internal stakeholders.

Qualifications:

• Passion for the consumer and advocacy for their needs.
• Mastery of various experience research methods and all phases of research.
• A portfolio demonstrating a proven track record for experience research in retail and e-commerce, leading to deep insights and customer advocacy with product teams.
• Strong understanding of user experience principles, design methodologies, and collaborative problem solving.
• Ability to capture business goals and work effectively with collaborative teams.
• Excellent communication, problem-solving, facilitation, and presentation skills.
• Strong interpersonal and relationship-building skills.
• Ability to work independently and take initiative to solve problems.
• Design agency experience is a plus.
• 5+ years of successful experience leading User Research projects in e-commerce or retail with demonstrated impact.
• Bachelor’s degree in HCDE, Human Factors, Cognitive Psychology, or a related field.

All your information will be kept confidential according to EEO guidelines.

Contact:

Renil John "Neil" Cervantes
National Talent Advisor - TrueBridge Resources / North Highland
+1 980 244 3270

If you know someone who might be interested, feel free to pass this along. I look forward to hearing from you!