Team Lead, Unified Communications
United Wholesale Mortgage - Pontiac, Michigan, United States, 48340![United Wholesale Mortgage](/api/image?src=https%3A%2F%2Fgeneral-board-default.s3.us-east-2.amazonaws.com%2Fpublic%2Fimages%2Fdesk-360x180.webp&w=640&q=75&f=webp)
Work at United Wholesale Mortgage
Overview
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Overview
We are looking for the industry’s best people who, on top of unparalleled leadership and communication skills, possess exemplary development abilities.
WHAT YOU WILL BE DOING
Mentor and lead engineers and admins
Manage career progression of team members
Promote best practices
Facilitate a collaborative environment
Ability to translate business requirements to technical deliverables
Manage relationships between IT and business partners
Identify and drive process improvements
Drive to keep projects on track
Keep senior leaders well informed of telecom system health
Maintain a 99.5% system uptime
Lead technical interviews
WHAT WE NEED FROM YOU
Required:
3+ Years of experience as a leader in Telecom
10+ Years of experience in the IT space
Experience troubleshooting application or infrastructure issues
Experience leading a technical team
Experience with client management (setting expectations, relationship management)
Experience running a large technical project
Preferred:
Experience in the administration of Cisco Unified Communication systems, specifically:
Cisco Unified Communications Manager
Cisco Unity Connection
UCCX/E
Cisco Jabber
e911 experience
CCNA Collaboration certification or higher
Experience with VMware servers
Experience with Cisco networking
BS or BA degree in networking, telecommunications or information systems
Experience with WebEx administration and troubleshooting
THE PLACE & THE PERKSReady to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.
It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.
From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.
More reasons you’ll love working here include:
Paid Time Off (PTO) after just 30 days
Additional parental and maternity leave benefits after 12 months
Adoption reimbursement program
Paid volunteer hours
Paid training and career development
Medical, dental, vision and life insurance
401k with employer match
Mortgage discount and area business discounts
Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
Gourmet cafeteria featuring homemade breakfast and lunch
Convenience store featuring healthy grab-and-go snacks
In-house Starbucks and Dunkin
Indoor/outdoor café with Wi-Fi
#ZR
DISCLAIMER
All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.