Satellite Connections Inc is hiring: TV, internet/ Security Netwo...
Satellite Connections Inc - Lima, OH, United States, 45807
Work at Satellite Connections Inc
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Overview
Job Description
Job Title: Network Technician
Company: Satellite Connections Inc
About Satellite Connections Inc:
Satellite Connections Inc is a trusted leader in satellite television, internet, security, and Wi-Fi solutions, dedicated to delivering top-tier entertainment and connectivity services. From residential satellite TV and internet to advanced security systems and enterprise-grade Wi-Fi for businesses, hotels, and campgrounds, we provide cutting-edge technology and exceptional customer service to meet diverse client needs.
Job Overview:
We are seeking a skilled and customer-focused Network Technician to join our dynamic team. In this role, you will ensure seamless access to our wide range of services, including Dish Network satellite TV, wireless internet, security cameras and systems, and enterprise Wi-Fi solutions for businesses and hospitality settings like hotels and campgrounds. If you thrive in a hands-on technical role, enjoy working in both residential and commercial environments, and are passionate about delivering outstanding customer experiences, we want to hear from you!
Key Responsibilities:
Install and service satellite television, internet, security cameras, and systems, as well as enterprise Wi-Fi solutions, ensuring compliance with company standards.
Configure and optimize Wi-Fi networks for businesses and hospitality settings, such as hotels and campgrounds, to ensure reliable, high-performance connectivity.
Diagnose and resolve technical issues with satellite receivers, modems, security equipment, and Wi-Fi systems efficiently.
Educate customers on the functionality and use of satellite systems, security solutions, and Wi-Fi networks, providing clear and helpful guidance.
Deliver exceptional customer service by addressing inquiries, resolving concerns, and maintaining a professional, friendly demeanor in both residential and commercial settings.
Maintain accurate records of installations, services, and customer interactions for reporting and follow-up.
Collaborate with the support team to escalate and resolve complex technical challenges, including issues related to large-scale Wi-Fi deployments.
Stay informed on the latest satellite, security, and Wi-Fi technologies to provide expert recommendations to customers.
Safely and efficiently use tools and equipment during installations, adhering to safety protocols in diverse environments.
Qualifications:
High school diploma or equivalent; technical or vocational training in electronics, networking, or a related field is preferred.
Experience in satellite, cable, security system, or Wi-Fi installation, or a related technical field, is a plus.
Familiarity with configuring and troubleshooting enterprise Wi-Fi systems for businesses and hospitality settings is highly desirable.
Strong technical troubleshooting and problem-solving skills, with the ability to address issues across satellite, security, and Wi-Fi technologies.
Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical customers in both residential and commercial contexts.
Physically able to lift and move heavy equipment and work in varying weather conditions, including outdoor installations at campgrounds or large properties.
Valid driver’s license with a clean driving record.
Ability to work independently, prioritize tasks, and manage time effectively across multiple service locations.
Flexible availability, including evenings and weekends, to meet customer needs in both residential and hospitality settings.
Commitment to delivering outstanding customer service and representing the company professionally in diverse environments.
Why Join Us?
Competitive compensation package with opportunities for growth.
Comprehensive training and ongoing professional development to keep you at the forefront of satellite, security, and Wi-Fi technologies.
Employee discounts on Satellite Connections Inc products and services.
A supportive team environment with clear paths for career advancement.
Ready to Connect?
If you’re passionate about technology, enjoy working directly with customers in both residential and commercial settings, and have a strong technical background, apply today to become a Network Technician at Satellite Connections Inc. Join us in delivering world-class satellite entertainment, security, and connectivity solutions to our valued customers!