Communications Rep
Catholic Health Initiatives - Grand Island, Nebraska, us, 68802![Catholic Health Initiatives](/api/image?src=https%3A%2F%2Fgeneral-board-default.s3.us-east-2.amazonaws.com%2Fpublic%2Fimages%2Fdesk-360x180.webp&w=640&q=75&f=webp)
Work at Catholic Health Initiatives
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Overview
CHI Health St. Francis was established in Grand Island Neb. in 1887. Today our hospital is a regional referral center with more than 100 physicians and more than 1100 employees working together to build a healthier community. Our goal is to provide patients with high-quality medical care close to home where they can be supported by their family friends and community.
**Responsibilities**
**Essential Job Functions:**
+ Answers and routes external and internal telephone calls.
+ Takes messages as necessary and forwards them to appropriate individuals.
+ Responds to emergency telephone calls according to established procedures.
+ Utilizes the overhead paging system as needed to contact staff and relay information to building occupants.
+ Announces emergency and informational "codes" according to policies and procedures.
+ Coordinates conference calls for physicians, administration, and other staff.
+ Greet and directs patients and family members
+ Maintains strict confidentiality of patient and families
+ Communicates with patients, families and team members in a manner which promotes dignity and respect.
**Qualifications**
**Position Qualifications**
**Education:**
+ High school graduate or equivalent preferred.
+ Prior multi-line phone system and customer service experience is preferred.
**Experience/Pre-Requisites:**
+ Knowledge of multi-line phone systems.
+ Knowledge of general office practices and procedures.
+ Knowledge and experience with the use of computer applications including, but not limited to, Microsoft Office Suite products.
+ Skill in effectively communicating both verbally and with written communications.
+ Ability to establish and maintain effective working relationships with physicians, patients, co-workers and the public.
+ Ability to work independently, with little or no supervision.
+ Ability to handle stressful situations.
**Physical Demands and Environmental Conditions:**
+ Sitting for extensive periods of time.
+ Physical dexterity involved in operation of phone, keyboard, and mouse.
+ Occasionally lifts up to 35 pounds.
**Pay Range**
$15.00 - $20.33 /hour
We are an equal opportunity/affirmative action employer.