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Senior Customer Success Manager, Fashion + Fitness

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Senior Customer Success Manager, Fashion + Fitness

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Amazon . This role can be located in one of our approved corporate offices in Seattle, WA. Description Lead transformational growth for Fortune 500 retail brands on Amazon's marketplace. As a Senior Customer Success Manager, you'll create vendor strategies that impact millions of customer experiences, drive marketplace innovation, and shape the future of retail commerce on one of the world's largest e-commerce platforms. Join our dynamic team as a Senior Customer Success Manager in Amazon Vendor Services, where you'll drive business growth for key vendors on Amazon's retail platform. This role involves strategic partnership management, data-driven decision making, and operational excellence to enhance the vendor experience. You'll develop and execute business plans that optimize selection, merchandising, and operational efficiency while delivering measurable results for vendors and customers. Analyzing data to provide strategic insights, developing joint business plans, and collaborating with cross-functional teams to identify growth opportunities are key aspects of this role. Key job responsibilities Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience Analyze data trends to identify opportunities and provide actionable recommendations Lead promotional planning and execution while ensuring catalog optimization Build collaborative relationships with internal teams and vendor partners Manage multiple projects while maintaining high operational standards A day in the life Review performance metrics and present recommendations during vendor meetings Collaborate with cross-functional teams to resolve operational challenges Guide vendors on utilizing Amazon tools and systems effectively Participate in strategic planning sessions with category managers Support continuous improvement initiatives across the organization About The Team Amazon Vendor Services provides comprehensive support to enrolled partners through dedicated customer success management, strategic advice, operational execution, and access to advanced programs. Our inclusive team values collaboration, innovation, and professional growth, working to enhance both vendor and customer experiences. Basic Qualifications Bachelor's degree 4+ years of vendor or client-facing experience in Account Management, Vendor Management, or related fields such as Buying, Planning, or Merchandising Data analysis experience including manipulating large datasets and interpreting results Proficient in Microsoft Excel Experience in relationship management Ability to work effectively in fast-paced environments Excellent professional written and verbal communication skills Strong time management skills Preferred Qualifications 5+ years of e-commerce or retail industry experience Experience in Buying, Planning, or Merchandising Experience with business intelligence tools (Tableau, Salesforce) Ability to adapt quickly to change and deal with ambiguity Background in process improvement methodologies Advanced degrees, certifications, or equivalent experience Experience working with diverse stakeholders and teams Project management experience Amazon is an equal opportunity employer and values diversity. If you require workplace accommodations during the application process, please visit

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