We are looking for a dynamic and innovative Senior Experience Designer to join our team. This is a hybrid position located in Plano, TX, and relocation to Plano is required for candidates not currently located in the Dallas, TX area.
At Capital One, our Design team is dedicated to enhancing our customers' digital and physical experiences. We foster a collaborative environment that values authenticity, diverse perspectives, and healthy critique. If you are a storyteller and innovator eager to experiment and learn while reshaping the banking experience, we want to hear from you!
As a Senior Experience Designer, you will work closely with technical software architects, engineers, product managers, and customer success teams to create simple, user-friendly solutions that translate complex workflows. A key focus will be on designing applications and products that serve car dealerships with effective marketing and analytical tools. Your expertise should include designing apps or software on a large scale, coupled with an understanding of the unique approaches required for application development.
Key Responsibilities:
Simplify and translate complex business and software development workflows into user-friendly experiences.
Collaborate with enterprise partners to establish new interface and interaction patterns.
Ensure visual consistency across applications.
Work with product and customer success teams to integrate user feedback and feature requests into the interface.
Identify and define design needs, requirements, and acceptance criteria.
Collaboration & Connection:
Partner with software architects, engineers, product managers, and research teams to uncover user needs and translate them into engaging digital experiences.
Help communicate complex ideas in a digestible manner that enhances product interfaces.
Advocate for customers through human-centered design practices, including discovery, ideation, sketch sessions, and user testing.
Facilitate design-led workshops that promote alignment across teams.
Champion design-centered product enhancements backed by thorough research.
Engage with the design community for mutual learning and growth.
Participate in the hiring process through resume reviews and interviews.
Discovery & Delivery:
Support early-stage product definition via discovery sessions that highlight customer challenges and opportunities.
Utilize design tools effectively to deliver concepts and collaborate with teams.
Contribute to style guides, iconography, and infographics for team use.
Engage in end-to-end product design, which includes:
Working with researchers to grasp customer needs and translating findings into impactful visual forms.
Framing problems, deriving insights, and developing visual designs that cater to customer needs.
Creating low to high fidelity prototypes through ideation and sketching.
Adhering to existing design standards and crafting new ones to enrich our internal design system.
Storytelling and presenting visual concepts to stakeholders.
Producing high-fidelity design assets for technology teams during development.
Basic Qualifications:
At least 4 years of experience in User Interface design.
Preferred Qualifications:
Bachelor's degree or military experience.
Experience designing software or mobile applications, especially enterprise applications.
Proven ability in creating responsive web layouts.
Background in designing cross-channel experiences.
Proficiency with Figma for creating components and interactive prototypes.
Comfort in collaborating with various business partners to deliver results.
Familiarity with design and prototyping tools like Sketch and Figma.
Experience working within an established design system.
Understanding of software development life cycles and coding.
Knowledge of product development from inception to release.
This position will be based in Plano, TX with a salary range of $115,900 - $132,200. Capital One offers a competitive and inclusive benefits package supporting your overall well-being.
Capital One is an equal opportunity employer. We encourage applicants from diverse backgrounds to apply.
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Senior Experience Designer