Senior Support Communications Manager
Snowflake Inc. - Clyde Hill, Washington, United States,![Snowflake Inc.](/api/image?src=https%3A%2F%2Fgeneral-board-default.s3.us-east-2.amazonaws.com%2Fpublic%2Fimages%2Fdesk-360x180.webp&w=640&q=75&f=webp)
Work at Snowflake Inc.
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Overview
Build the future of data. Join the Snowflake team. Snowflake started with a clear vision: develop a cloud data platform that is effective, affordable, and accessible to all data users. We are now a global, world-class organization with offices in more than a dozen countries and serving many more.This Senior Support Communications Manager role will be responsible for managing both external and internal communications programs to achieve business results. This includes developing and delivering robust and innovative content and communications models and assets that enable and educate employees and customers about Snowflake Releases and Feature Rollouts. This critical role is part of the Global Technical Support team and reports into the Principal Support Communications Manager.YOU WILL:
Implement strategic communications campaigns in partnership with other departments that will help further organizational goals including positioning Snowflake Support as a competitive advantage.Define key performance indicators for each enablement and communications program.Lead cross-functional teams to drive value-added content creation, maintenance, and publication of our communications assets that enable our internal and external stakeholders and customers on Support.Collaborate effectively with key stakeholders and subject matter experts to understand the needs of our customers and employees, and drive continuous optimization of our enablement and communications programs.Use SQL queries to create custom reports and dashboards.Use Microsoft Excel to report on the impact of communications campaigns.Participate in weekend/on-call activities during critical issues.PREFERRED EXPERIENCE
A bachelor's degree in computer science or business or equivalent 6-10 years work experience.7+ years of communications management and collaboration experience in the technology industry.7+ years of program management experience leading technology and/or communications programs.Excellent verbal and written communication skills, including skill in collaborating with subject matter experts and managers to help deliver business results.A demonstrated ability to adapt to new technologies and learn quickly.High levels of emotional intelligence (EQ), empathy, proactivity, and the ability to advocate for both clients and internal teams alike, continuously striving for mutually-beneficial solutions.Ability to apply critical thinking to complex concepts in a multi-functional environment.Understanding of Data Warehouse fundamentals and concepts.Excellent team player, able to work with virtual and global cross-functional teams.MANDATORY REQUIREMENTS FOR THE ROLE:
The position may require access to U.S. export-controlled technologies, technical data, or sensitive government data. Employment with Snowflake is contingent on Snowflake verifying that you: (i) may legally access U.S. export-controlled technologies, technical data, or sensitive government data; or (ii) are eligible to obtain, in a timely manner, any necessary license or other authorization(s) from the U.S. Government to allow access to U.S. export-controlled technology, technical data, or sensitive government data.The following represents the expected range of compensation for this role: The estimated base salary range for this role is $169,000 - $258,700. Additionally, this role is eligible to participate in Snowflake's bonus and equity plan. The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
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