Tri-Force Consulting Services, Inc.
Senior UX Researcher and Test Lead
Tri-Force Consulting Services, Inc. - Brooklyn, New York, United States, 11210
Work at Tri-Force Consulting Services, Inc.
Overview
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Overview
Job Description
Title: Senior UX Researcher and Testing Lead
Location: 2 MetroTech Center, Brooklyn, NY.
Note: This is an onsite position
Client : DEPARTMENT OF INFORMATION TECHNOLOGY AND TELECOMMUNICATIONS - NYC
Job Description:
The Senior UX Researcher and Tester will collaborate closely with UX Lead, Product Managers and vendors to ensure the delivery of user-centered design recommendations, artifacts, and documentation for MyCity. This role will encompass leading, coordinating, and executing user research activities, as well as conducting rigorous usability testing to validate design decisions. Additionally, the Senior UX Researcher and Tester will actively participate in all design and team activities, offering expertise in both UX research and design to contribute effectively to the project's success. The role may also collaborate and complement a UX Service Designer during key research and testing periods TASKS:
Plan and conduct user research activities, including interviews, surveys, usability testing, and contextual inquiry, enhanced by automated insights synthesis and dynamic persona generation, to gather deeper insights into user behaviors, preferences, and pain points. Analyze user research findings using AI-assisted tools for trend analysis and predictive modeling to derive actionable insights and recommendations for product improvements, prioritization, and iteration. Leverage web analytics to evaluate service design recommendations, validate user research findings, and inform iterative improvements. Develop and maintain user personas, journey maps, and other artifacts to communicate research insights and ensure alignment across cross-functional teams. Lead the creation and execution of usability testing protocols, incorporating intelligent test scenario generation, participant recruitment, facilitation, and automated sentiment tracking for in-depth analysis of results. Collaborate with UX designers to translate research findings into design solutions, wireframes, prototypes, and comprehensive design specifications. Actively participate in design sprints, ideation sessions, and design reviews, providing expertise in user research and testing to guide decision-making and iterate on designs. Work closely with developers to ensure the seamless implementation of designs, providing guidance on micro-interactions, behaviors, and user experience considerations. Continuously monitor and evaluate the usability and effectiveness of MyCity through ongoing user research, usability testing, and real-time data analysis, incorporating predictive trend modeling using futuristic AI tools to advocate for user needs and drive iterative improvements. Reqquired skills/Experience • 8+ years of experience in UX research and testing, with a proven track record of independently leading research initiatives and conducting usability testing in agile environments. • Strong understanding of user research principles and methodologies, including experience with various research techniques such as interviews, surveys, usability testing, and contextual inquiry. Expertise in both qualitative and quantitative research methods. • Proficiency in planning, executing, and analyzing user research activities, utilizing dynamic insights synthesis and automated tools, to derive actionable insights and recommendations for product improvements. • Ability to lead the creation and execution of usability testing protocols, including test plan development, participant recruitment (both remote and in-person), facilitation, and analysis of results. Experience with various testing methodologies, such as moderated and unmoderated remote testing. • Proficient in Figma to design wireframes and mockups, with advanced skills in building prototypes for user testing purposes. • Proficiency in collaborating with UX designers and Product Owners to translate research findings into design solutions and ensure the seamless implementation of designs. Ability to effectively communicate research insights and recommendations to inform design decisions. • Excellent communication and collaboration skills, with the ability to effectively convey research findings, insights, and recommendations to diverse stakeholders. Experience presenting research findings to stakeholders and facilitating working sessions or design reviews. • Experience conducting remote usability testing, including selecting appropriate remote testing tools, setting up and moderating remote test sessions, and analyzing remote test data. Familiarity with platforms such as User Testing. • Proficiency in recruiting participants for testing, sourcing participants, screening them for eligibility, and scheduling test sessions. Experience managing participant incentives and ensuring participant diversity.
Candidate MUST have an online portfolio and provide a link as part of the submission package (in the body of the resume preferred)
DESIRABLE SKILLS/EXPERIENCE
Create appropriate design artifacts to support project and team objectives, including visual designs, prototypes, and wireframes. Collaborate with UX designers to establish and enhance a cohesive design system as needed. Experience working in agile environments and cross-functional teams, with an understanding of agile methodologies and practices. Experience working in multidisciplinary teams to design and improve service delivery. Proficiency in using UX and agile tools and platforms for project collaboration and communication, (e.g. Figma and Azure Boards). Familiarity with design thinking principles and methodologies, with the ability to participate in design sprints, ideation sessions, and design reviews. Experience conducting accessibility evaluations and ensuring compliance with accessibility standards and guidelines. Proficiency in using analytics tools and platforms to track user behavior, gather quantitative data, and inform decision-making •
SPECIAL REQUIREMENTS:
Candidates must be willing and able to pass an assessment conducted by NYC hiring manager(s). Vendor MUST provide a link to candidate's portfolio in the submitted resume
If you are: bright, motivated, skilled, a difference-maker, able to get things done, work with minimum direction,
enthusiastic, a thinker, able to juggle and multi-task, communicate effectively, and lead, then
we would like to hear from you. We need exceptionally capable people for this role for our client,
so get back to us and tell us why you think you are a fit.
About Us:
Since 2000, Tri-Force Consulting Services (https://triforce-inc.com) has been an MBE/SDB certified IT Consulting
firm in the Philadelphia region. Tri-Force specializes in IT staffing, software development (web and mobile apps),
systems integration, data analytics, system automation, cybersecurity, and cloud technology solutions for government
and commercial clients. Tri-Force works with clients to overcome obstacles such as increasing productivity,
increasing efficiencies through automation, and lowering costs. Our clients benefit from our three distinguishing
core values: integrity, diligence, and technological excellence.
Tri-Force is a six-time winner among the fastest-growing companies in Philadelphia and a four-time winner on the
Inc. 5000 list of the nation's fastest-growing companies.
Location: 2 MetroTech Center, Brooklyn, NY.
Note: This is an onsite position
Client : DEPARTMENT OF INFORMATION TECHNOLOGY AND TELECOMMUNICATIONS - NYC
Job Description:
The Senior UX Researcher and Tester will collaborate closely with UX Lead, Product Managers and vendors to ensure the delivery of user-centered design recommendations, artifacts, and documentation for MyCity. This role will encompass leading, coordinating, and executing user research activities, as well as conducting rigorous usability testing to validate design decisions. Additionally, the Senior UX Researcher and Tester will actively participate in all design and team activities, offering expertise in both UX research and design to contribute effectively to the project's success. The role may also collaborate and complement a UX Service Designer during key research and testing periods TASKS:
Plan and conduct user research activities, including interviews, surveys, usability testing, and contextual inquiry, enhanced by automated insights synthesis and dynamic persona generation, to gather deeper insights into user behaviors, preferences, and pain points. Analyze user research findings using AI-assisted tools for trend analysis and predictive modeling to derive actionable insights and recommendations for product improvements, prioritization, and iteration. Leverage web analytics to evaluate service design recommendations, validate user research findings, and inform iterative improvements. Develop and maintain user personas, journey maps, and other artifacts to communicate research insights and ensure alignment across cross-functional teams. Lead the creation and execution of usability testing protocols, incorporating intelligent test scenario generation, participant recruitment, facilitation, and automated sentiment tracking for in-depth analysis of results. Collaborate with UX designers to translate research findings into design solutions, wireframes, prototypes, and comprehensive design specifications. Actively participate in design sprints, ideation sessions, and design reviews, providing expertise in user research and testing to guide decision-making and iterate on designs. Work closely with developers to ensure the seamless implementation of designs, providing guidance on micro-interactions, behaviors, and user experience considerations. Continuously monitor and evaluate the usability and effectiveness of MyCity through ongoing user research, usability testing, and real-time data analysis, incorporating predictive trend modeling using futuristic AI tools to advocate for user needs and drive iterative improvements. Reqquired skills/Experience • 8+ years of experience in UX research and testing, with a proven track record of independently leading research initiatives and conducting usability testing in agile environments. • Strong understanding of user research principles and methodologies, including experience with various research techniques such as interviews, surveys, usability testing, and contextual inquiry. Expertise in both qualitative and quantitative research methods. • Proficiency in planning, executing, and analyzing user research activities, utilizing dynamic insights synthesis and automated tools, to derive actionable insights and recommendations for product improvements. • Ability to lead the creation and execution of usability testing protocols, including test plan development, participant recruitment (both remote and in-person), facilitation, and analysis of results. Experience with various testing methodologies, such as moderated and unmoderated remote testing. • Proficient in Figma to design wireframes and mockups, with advanced skills in building prototypes for user testing purposes. • Proficiency in collaborating with UX designers and Product Owners to translate research findings into design solutions and ensure the seamless implementation of designs. Ability to effectively communicate research insights and recommendations to inform design decisions. • Excellent communication and collaboration skills, with the ability to effectively convey research findings, insights, and recommendations to diverse stakeholders. Experience presenting research findings to stakeholders and facilitating working sessions or design reviews. • Experience conducting remote usability testing, including selecting appropriate remote testing tools, setting up and moderating remote test sessions, and analyzing remote test data. Familiarity with platforms such as User Testing. • Proficiency in recruiting participants for testing, sourcing participants, screening them for eligibility, and scheduling test sessions. Experience managing participant incentives and ensuring participant diversity.
Candidate MUST have an online portfolio and provide a link as part of the submission package (in the body of the resume preferred)
DESIRABLE SKILLS/EXPERIENCE
Create appropriate design artifacts to support project and team objectives, including visual designs, prototypes, and wireframes. Collaborate with UX designers to establish and enhance a cohesive design system as needed. Experience working in agile environments and cross-functional teams, with an understanding of agile methodologies and practices. Experience working in multidisciplinary teams to design and improve service delivery. Proficiency in using UX and agile tools and platforms for project collaboration and communication, (e.g. Figma and Azure Boards). Familiarity with design thinking principles and methodologies, with the ability to participate in design sprints, ideation sessions, and design reviews. Experience conducting accessibility evaluations and ensuring compliance with accessibility standards and guidelines. Proficiency in using analytics tools and platforms to track user behavior, gather quantitative data, and inform decision-making •
SPECIAL REQUIREMENTS:
Candidates must be willing and able to pass an assessment conducted by NYC hiring manager(s). Vendor MUST provide a link to candidate's portfolio in the submitted resume
If you are: bright, motivated, skilled, a difference-maker, able to get things done, work with minimum direction,
enthusiastic, a thinker, able to juggle and multi-task, communicate effectively, and lead, then
we would like to hear from you. We need exceptionally capable people for this role for our client,
so get back to us and tell us why you think you are a fit.
About Us:
Since 2000, Tri-Force Consulting Services (https://triforce-inc.com) has been an MBE/SDB certified IT Consulting
firm in the Philadelphia region. Tri-Force specializes in IT staffing, software development (web and mobile apps),
systems integration, data analytics, system automation, cybersecurity, and cloud technology solutions for government
and commercial clients. Tri-Force works with clients to overcome obstacles such as increasing productivity,
increasing efficiencies through automation, and lowering costs. Our clients benefit from our three distinguishing
core values: integrity, diligence, and technological excellence.
Tri-Force is a six-time winner among the fastest-growing companies in Philadelphia and a four-time winner on the
Inc. 5000 list of the nation's fastest-growing companies.