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Join to apply for the UX Designer, Amazon Customer Service role at Amazon

Join to apply for the UX Designer, Amazon Customer Service role at Amazon

Description

At Amazon, our mission is to be Earth's most customer-centric company. The Amazon Customer Service UX Studio is pivotal in achieving this objective by defining a user experience (UX) that enhances our ability to comprehend and serve our customers and associates effectively. We are seeking a UX Designer to collaborate with us in reimagining our customer service experience. Our products are utilized by both customers and associates globally. As a UX Designer, you will be responsible for designing innovative experiences that synthesize customer insights into actionable recommendations.

Description

At Amazon, our mission is to be Earth's most customer-centric company. The Amazon Customer Service UX Studio is pivotal in achieving this objective by defining a user experience (UX) that enhances our ability to comprehend and serve our customers and associates effectively. We are seeking a UX Designer to collaborate with us in reimagining our customer service experience. Our products are utilized by both customers and associates globally. As a UX Designer, you will be responsible for designing innovative experiences that synthesize customer insights into actionable recommendations.

You possess strong user interface design skills and a profound understanding of customer needs. You can focus on comprehensive initiatives while simultaneously identifying and addressing critical details. As a systems-oriented thinker, you excel at solving ambiguous and multifaceted problems, simplifying intricate technical challenges in elegant ways.

This role demands both strategic thinking and persuasive storytelling abilities. You will utilize data-driven decision-making and influence stakeholders throughout the organization. Your capacity to synthesize complex business requirements into clear design narratives will be instrumental in fostering alignment and driving transformative change. Success in this position requires both creative problem-solving and strategic communication to effect meaningful improvements to the customer and associate experience. You should be an avid learner who is comfortable exploring the latest advancements in machine learning and artificial intelligence (AI) capabilities for your solutions. You will develop best-in-class experiences—encompassing user interface designs, user flows, interaction models, and lightweight prototypes—within a dynamic and entrepreneurial environment. Collaborating closely with product management, engineering, and the UX team, you will guide projects from conceptual stages to launch. You are a pragmatic designer who can translate intricate data into actionable insights and communicate the experience direction to senior leadership.

Key job responsibilities

• Lead end-to-end design
• Work with a fast-moving team to define intuitive, clean user experiences
• Develop and validate solutions through user research and iterative testing
• Build compelling narratives that connect customer insights to business opportunities
• Partner with product, engineering, and research teams to deliver impactful solutions
• Lead design reviews and workshops to align stakeholders and drive decisions
  
  

A day in the life

As a UX Designer for Amazon Customer Service, you will design interfaces that utilize the most advanced machine learning and AI capabilities to solve problems and enhance the experiences of associates and customers. You will develop exceptional UX, encompassing user interface designs, user flows, interaction models, and lightweight prototypes, within a dynamic and entrepreneurial environment. Collaborating closely with product management, engineering, and the UX team, you will guide projects from initial concepts to launch.

About The Team

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Benefits Summary

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan
  
  

Basic Qualifications

• 5+ years of design experience
• 3+ years of delivering design solutions as a UX designer or interaction designer experience
• Have an available online portfolio
• Experience prototyping (HTML, XHTML, JavaScript, CSS, Flash or Flash Catalyst, or Axure)
  
  

Preferred Qualifications

• 2+ years of mass-market consumer web / mobile products experience
• Experience working in a collaborative team and working directly with developers for implementation of designs
  
  

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $106,000/year in our lowest geographic market up to $184,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.


Company - Amazon.com Services LLC

Job ID: A3051474

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Art/Creative and Design

• Industries

  Software Development

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