California Motorsports Group
Service Writer/Advisor
California Motorsports Group - Hayward, California, us, 94557
Work at California Motorsports Group
Overview
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Overview
Job Type
Full-time
Description
East Bay Motorsports, established in 2001, is the Bay Area's premier powersports dealer. We represent the following brands at our East Bay location: Honda, Yamaha, Kawasaki, KTM, Suzuki, Sea-Doo, Can-Am, Polaris and CF Moto. Our product lines include motorcycles, watercraft, Side by Sides, ATV's and generators.
We are looking for an experienced and customer-focused Service Writer/Advisor to join our team. You will serve as the main point of contact between customers and technicians, ensuring smooth communication and top-quality service delivery.
Job responsibilities:
• Greet customers and schedule service appointments
• Write repair orders and communicate service details to technicians
• Provide status updates to customers about service progress
• Manage service jobs in progress and ensure timely completion
• Order and track parts for warranty or recall work
• Submit warranty invoices and follow up on collections
• Meet monthly service sales goals
• Maintain strong relationships with customers, OEMs, and vendor
• Position is full time and on site.
Required Skills & Qualifications:
• Prior experience in a service advisor or writer role
• Strong customer service and sales skills
• Basic knowledge of powersports or motorsports
• Excellent written and verbal communication
• Organized, detail-oriented, and able to multitask
• Clean driving record & valid California driver's license
• Must be available to work Saturdays
• Familiarity with Lightspeed EVO dealership software
• Ability to use web tools and manufacturer systems
• Spanish bilingual preferred
Benefits:
• Employee discounts
• 401K
• Medical insurance with company contribution
• Dental, Vision, plus more
• Paid vacation
Salary Description:
• $22.00 - $25.00 per hour + commission
Job Type:
• Full-time (Tuesday-Saturday, 10am - 6 pm / 8-hour shifts)
Full-time
Description
East Bay Motorsports, established in 2001, is the Bay Area's premier powersports dealer. We represent the following brands at our East Bay location: Honda, Yamaha, Kawasaki, KTM, Suzuki, Sea-Doo, Can-Am, Polaris and CF Moto. Our product lines include motorcycles, watercraft, Side by Sides, ATV's and generators.
We are looking for an experienced and customer-focused Service Writer/Advisor to join our team. You will serve as the main point of contact between customers and technicians, ensuring smooth communication and top-quality service delivery.
Job responsibilities:
• Greet customers and schedule service appointments
• Write repair orders and communicate service details to technicians
• Provide status updates to customers about service progress
• Manage service jobs in progress and ensure timely completion
• Order and track parts for warranty or recall work
• Submit warranty invoices and follow up on collections
• Meet monthly service sales goals
• Maintain strong relationships with customers, OEMs, and vendor
• Position is full time and on site.
Required Skills & Qualifications:
• Prior experience in a service advisor or writer role
• Strong customer service and sales skills
• Basic knowledge of powersports or motorsports
• Excellent written and verbal communication
• Organized, detail-oriented, and able to multitask
• Clean driving record & valid California driver's license
• Must be available to work Saturdays
• Familiarity with Lightspeed EVO dealership software
• Ability to use web tools and manufacturer systems
• Spanish bilingual preferred
Benefits:
• Employee discounts
• 401K
• Medical insurance with company contribution
• Dental, Vision, plus more
• Paid vacation
Salary Description:
• $22.00 - $25.00 per hour + commission
Job Type:
• Full-time (Tuesday-Saturday, 10am - 6 pm / 8-hour shifts)