Social Media Community Manager
Ampcus - Coral Gables, Florida, United States,![Ampcus](/api/image?src=https%3A%2F%2Fgeneral-board-default.s3.us-east-2.amazonaws.com%2Fpublic%2Fimages%2Fdesk-360x180.webp&w=640&q=75&f=webp)
Work at Ampcus
Overview
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Overview
Primary Responsibilities
Community Management:Work across teams to write, plan, and schedule content across social media touch points.Ensure that the Health voice is consistently represented in all communications.Manage the presence of Pharmacy and One Medical on social networking sites like Facebook, Instagram, LinkedIn and TikTokPartner with Customer Service to address customer concerns and moderate user generated content.Develop, test, and refine best practices for engaging with customers and building the Health brands on social networking sites.
Analytics & Monitoring:
Analyze key metrics and create weekly performance reports.Maintain a deep understanding of social networks, Health customers, and emerging social media trends.
Internal Social Media Advocacy:
Report to the broader organization on the voice of the customer.Be an advocate for social media to the broader organization.Establish partnerships with subject matter experts and social media stakeholders across the organization to create and cultivate content for distribution through social networking sites.
Basic Qualifications
5+ years of community management experienceBachelors degree requiredThorough understanding of social media and community management best practices.Excellent written and oral communication skills, with experience communicating to both customers and senior managementAbility to deal with ambiguity, respond flexibly to changes, and produce results in a fast-paced environmentStrong bias for action and ability to prioritize effectively
Preferred Qualifications
5+ years of experience managing a social media presence, an online marketing strategy, or an online communityExperience engaging large communities (1 million members or more)Experience with Facebook, Twitter, or YouTube advertisingStrong copy writing abilities and sound editorial judgmentAbility to use quantitative data and metrics to drive editorial decisions and marketing activitiesStrong influence management skills to influence business and technology teams without direct authority