Advertising Operations Specialist III
SERVPRO of Oak Park/Ferndale - Menlo Park, California, United States, 94025Work at SERVPRO of Oak Park/Ferndale
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Overview
Customer Operations Specialist
Please make sure you read the following details carefully before making any applications.
Location:
Remote, PST or CSTSchedule:
~ 12 Months, potential to extendPay:
Up to $45/hour DOE
Planet Interactive is looking for a Customer Operations Specialist to join our well known Fortune 500 client on a 12 month contract. This role will be 40 hours per week and will be 100% remote. This role does require someone in the PST or CST time zone.
Customer Operations Specialist Responsibilities:Respond to high profile user inquiries with high quality, speed, empathy and accuracy.Communicate and collaborate cross-functionally in order to lead Partner issue resolution across teams, and troubleshoot quickly and effectively to drive resolution.Become an expert in the support experience for users; understand and resolve their inbound product questions and issues based on the product.Investigate escalations from internal stakeholders and ensure they are completed.Make informed recommendations to improve user experience with products, supporting workflows, and address areas for product support optimizations.Identify trends and develop solutions to optimize team workflows, introduce new processes and improve partner experience.Identify and resolve fraud trends impacting our users.Proactively investigate, troubleshoot, and resolve sensitive escalations.Develop strong cross-functional partnerships with partnerships, policy, legal, engineering, data science, product management and other operational teams in order to implement optimal integrity solutions.Customer Operations Specialist Requirements:
4+ years of experience in a support function working directly with clients or users.Bachelor's degree.Experience communicating issues, risks and paths to resolution the results of analyses in a clear and effective manner.Experience working with global teams.Resilient mindset - thrives over changing priorities and ever changing knowledgeStrong problem-solving and analytical skills.Attention to detail - ability to follow strict set of operational steps.Customer focused approach.The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com, @theplanetforward.com, @planet-technology.com, @planet-pro.com, @planetinteractive.com, @pfes.com, @launchcg.com, @planet-pharma.com, @planet-healthcare.com) - and not a domain with an alternative extension like .net, .org or .jobs.The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us , so that we can discuss the appropriate alternatives available.Login to save this search and get notified of similar positions.Related Jobs:Event Marketing ManagerSan Francisco, CA
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Ready to jumpstart your career in the vibrant heart of Menlo Park, California? Nestled in the bustling Silicon Valley, this dynamic region beckons with unparalleled growth opportunities and a thriving tech-centric environment. Unleash your potential in the epicenter of innovation, where companies like Facebook and Stanford University drive groundbreaking advancements. With the picturesque Stanford University, the iconic Menlo Park Caltrain station, and the bustling downtown area brimming with cafes and boutiques, this locale offers a blend of charm and modernity like no other. Explore career opportunities surrounded by the lush landscapes of nearby parks like Bedwell Bayfront Park or catch a game at the Stanford Stadium. Join us in discovering the endless possibilities that await in Menlo Park and unlock your career aspirations today!
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