User Experience Researcher
JPMorgan Chase Bank, N.A. - Westerville, Ohio, United States, 43082![JPMorgan Chase Bank, N.A.](/api/image?src=https%3A%2F%2Fgeneral-board-default.s3.us-east-2.amazonaws.com%2Fpublic%2Fimages%2Fdesk-360x180.webp&w=640&q=75&f=webp)
Work at JPMorgan Chase Bank, N.A.
Overview
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Overview
Duties: Drive the development of new research studies based on understanding business strategy and knowledge gaps. Drive product discovery planning, with design and product partners. Go beyond standard 'findings and insights' reports, toward compelling presentations that connect customer needs and ability with business goals. Coach less senior researchers in the shaping of their studies and findings to realize greater impact. Lead cross-functional Design Thinking exercises using research find-ings as a starting point. Identify UX metrics worth tracking. Prepare and teach introductory training material on experience research, primarily for other user experience practitioners. Work on stake-holder relationships and scope changes throughout research study. Present findings to team members and stakeholders from multi-disciplinary backgrounds.
QUALIFICATIONS:
Minimum education and experience required: Master's degree in Human Computer Interaction, Behavioral Science, User Experience, Information Architecture or related field of study plus 3 years of experience in the job offered or as User Experience (UX) Researcher, or related occupation. The employer will alternatively accept a Bachelor's degree in Human Computer Interaction, Behavioral Science, User Experience, Information Architecture or related field of study plus 5 years of experience in the job offered or as User Experience (UX) Researcher, or related occupation.
Skills Required: Requires experience in the following: Defining research agenda and scopes within product strategy and business needs; Planning and conducting research using a variety ofmethodologies including concept testing, usability study, semi-structured interview, co-design, survey; contextual inquiry, diary study; Project planning and management; UserZoom; Miro;FigJam; Confluence; and Jira.
Job Location: 1111 Polaris Pkwy., Columbus, OH 43240. This position requires up to 30% domestic travel to client sites. Telecommuting permitted up to 40% of the week.
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans