Emergency Communication Specialist
State of Maine, Bureau of Human Resources - Bangor, Maine, us, 04401![State of Maine, Bureau of Human Resources](/api/image?src=https%3A%2F%2Fgeneral-board-default.s3.us-east-2.amazonaws.com%2Fpublic%2Fimages%2Fdesk-360x180.webp&w=640&q=75&f=webp)
Work at State of Maine, Bureau of Human Resources
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Overview
Location: Bangor, Maine, United States | Public Safety and Emergency Management | Full-timeApply by: Aug. 28, 2024Department of Public Safety | Job Class Code: 8600 | Grade: 19 (Professional/Technical)Salary: $53,647 - $74,332 (salary includes 30% stipend)Opening Date: August 13, 2024 | Closing Date: August 28, 2024Emergency Communication Specialists act as the liaison between law enforcement and people in need of help. They must gather essential information from callers before sharing it accurately and promptly with first responders. This operation must provide 24/7 coverage; therefore, it operates on a rotating schedule, which may include weekends, holidays, evenings, and/or night shifts.Minimum qualifications:Graduation from high school or equivalent.Any selected candidate must be able to pass a fingerprint-based background check and a polygraph before employment.A typical day involves:Acting as the first point of contact for people in need of helpCoordinating effective response to calls for serviceDeveloping incident resolution strategiesSearching databases for pertinent informationDocumenting calls in the computer-aided dispatch systemOperating communications equipmentTo be successful, you must be able to:Make prompt and accurate decisions under stressful conditionsHandle multiple enhanced 911 calls simultaneouslyDetect discrepancies within agency databasesPerform duties with minimal supervisionPrioritize incidentsWithin six months of hire, new employees receive training from the Department of Public Safety to attain certifications in:Maine State Terminal OperatorEmergency TelecommunicatorEmergency Fire DispatcherEmergency Medical Dispatcher (including CPR training)NexGen 9-1-1Contact information:Questions about this position should be directed to Theresa Perry at theresa.m.perry@maine.govApplication Instructions:Interested applicants need to apply online by selecting the "Apply for this opening" button along with uploading a cover letter, current resume, and copies of any transcripts or certifications. Ensure your resume includes month and year for any experience listed along with the duties and responsibilities associated with each particular time period.Benefits of working for the State of Maine:Work-Life Fit – 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually.Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums.Dental Insurance – The State pays 100% of employee-only dental premiums.Retirement Plan – The State contributes the equivalent of 13.41% of the employee's pay towards the Maine Public Employees Retirement System.As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members.If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you.
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